Love: When someone is genuinely nice and also aces their shop, and I get to write up how fantastic they were. Also, the many fun experiences, getting positive feedback from editors, getting called with a nice bonus.
Hate: When an employee does something for me with the best of intentions but I know it's going to ding them in the report. Equipment failure. Estimating height, age, occasionally race (and, one time, gender) and knowing the person will see it if I get it wrong. Realizing when I'm writing up the report that I forgot to check for one little thing.
Love: Signing up with a new company and discovering that they're the ones who shop that one place I love to go.
We are all here on earth to help others....What on earth the others are here for I don't know.
--W. H. Auden