@kacolarusso wrote:
.................................Yes, it did require a purchase and I had a quick interaction with her. .............. Appreciate the advice... pretty new at this and just want to make sure I am reporting how I should!
Approach your narrative from beginning to end------->'"When I entered the store I observed 2 employees. They were dressed in the Retail branded uniform. The employees had on a name tag. One employee was behind the register waiting on customers. The other employee was on the sale floor assisting customers. There were at least 20 customers in the store when I arrived. I walked around the store observing the sale floor associate. The Floor associate assisted the many customers finding the merchandise they were looking to purchase. The merchandise was fully stocked on the shelves. It was neat compared to the amount of customers looking for different items. The floor associate was pleasant and friendly. The floor associate had to go to the backroom to get merchandise for some customers.
After awhile I got in line. There was only one line and one register open. There was 10 people ahead of myself. I observed the Cashier while waiting in line. The Cashier was friendly and pleasant with each customer. When it was my turn, I approach the retail counter. The Cashier smiled and asked if I had found everything. The cashier scanned my items. The items was placed in a bag. I gave the cashier the money. The Cashier placed my change and receipt in my hand. The Cashier said have a pleasant evening and please come shop with us again. I left the store." This would be what my narrative would sound like
So, YES, the Sales associate was polite and pleasant during my real interaction. I am always a real customer. Especially, if the shop requires me to make a purchase
In some reports, NO answers require the most narratives. If you did not get a tour explain why the Floor associate was unable to do so, side on the side of the busy customers experience. Taking my money is not the only way to get a interaction with an employee. Keep doing what you are doing.
The naked lady and the bird lady chocolates are good around the holidays.