1. Double-check one more time just to make absolutely sure you really entered 5.
2. Make sure that you do not have the same form open in more than one tab. (Not only have I done this, but I've even saved the wrong one accidentally and had to re-do the whole thing. Oops!)
3. Double-check your entry and exit times. I don't think this is what's causing the problem, but it couldn't hurt.
4. After hitting save, make sure that your screen is showing some kind of confirmation that you saved. (You will probably be taken to a different URL.) If the connection is being interrupted, that could cause the loss of data you're describing.
5. If you have not done so already, e-mail the scheduler ASAP to let them know what the problem is and that you are actively working on solving it. Check your Sent Mail folder to make sure that it went through.
6. Look on the form to see if you didn't accidentally the wrong number into a different section, perhaps another timing one. You might have entered it into the wrong place, or perhaps there is some kind of programming issue. Perhaps you added or subtracted incorrectly at one point, so check again to see if you did that. You might also be misinterpreting which timing they want you to explain--I had that happen a couple of times when I was in a rush and fairly new to the system.
7. If this fails, wait at least an hour or two and try again later. Sometimes a site undergoes maintenance, especially late at night, and this can cause the programming to act funny.
8. If you solve the problem yourself and are able to submit the form, contact scheduler to let them know that you have resolved it. Apologize for any inconvenience. You may also want to contact Technical Support for the MSC if it does turn out to be something on their end.
Edit: Oh, and if there was a recorded call....did that go on longer than 15 minutes, by any chance?
Edited 1 time(s). Last edit at 10/03/2015 08:11AM by OceanGirl.