@quiettime wrote:
This is also why it's fun to pretend to be mystery shopping for better/faster service.
@quiettime wrote:
This is also why it's fun to pretend to be mystery shopping for better/faster service.
@Tarantado wrote:
Bleh. They should be expected to provide efficient service to the customers in the first place. They shouldn't need a mystery shopper to all of a sudden change their work ethic.
@5ineveryroom wrote:
I was at a shop at a restaurant some time ago, and another customer was obviously pretending to be on a shop to get special attention. (I suspect she may have been the shopper who usually does that shop. However, I cannot be sure.) As soon as she was seated, she pulled out a stack of papers and plopped them on the table in clear view. The server quickly put on his name tag and plastered a smile on his face. He scurried around to be sure to fulfill her every need. She had multiple plates of rolls and her drink never had more than a few sips out of it before it was refilled. He ran past our table multiple times to check on her without stopping at out table, and ours were the only two occupied tables in that section. One of my guests had been fanning herself with the menu for quite some time because it was uncomfortably stuffy inside. The server saw her and did nothing. When the fake shopper mentioned that it was a little stuffy inside, and the server apologized and rushed to turn on the ceiling fans. The manager and the cook each came out to check on her. Hers was the only table in the restaurant that they visited.
Meanwhile, the server was rude and dismissive to my table. He did not smile at us, and we were brought a total of two rolls even though we had three dining at our table. When one of my guests asked what came with the one menu item, the server said only, "Meat. Vegetables," in a flat tone and would not offer further clarification. Drinks were begrudgingly refilled by the server several minutes after we asked. He scowled when my guest got out of his wheelchair to sit in a regular chair at the table and even mumbled something about the wheelchair being in the away. Had I not been on a shop, I would have most certainly complained to the management and probably would have brought up some of the issues with the company's corporate offices.
I am sure they thought they had aced the shop, because they had fawned all over the customer they thought was their shopper.
@siamese5555 wrote:
@5ineveryroom wrote:
I was at a shop at a restaurant some time ago, and another customer was obviously pretending to be on a shop to get special attention. (I suspect she may have been the shopper who usually does that shop. However, I cannot be sure.) As soon as she was seated, she pulled out a stack of papers and plopped them on the table in clear view. The server quickly put on his name tag and plastered a smile on his face. He scurried around to be sure to fulfill her every need. She had multiple plates of rolls and her drink never had more than a few sips out of it before it was refilled. He ran past our table multiple times to check on her without stopping at out table, and ours were the only two occupied tables in that section. One of my guests had been fanning herself with the menu for quite some time because it was uncomfortably stuffy inside. The server saw her and did nothing. When the fake shopper mentioned that it was a little stuffy inside, and the server apologized and rushed to turn on the ceiling fans. The manager and the cook each came out to check on her. Hers was the only table in the restaurant that they visited.
Meanwhile, the server was rude and dismissive to my table. He did not smile at us, and we were brought a total of two rolls even though we had three dining at our table. When one of my guests asked what came with the one menu item, the server said only, "Meat. Vegetables," in a flat tone and would not offer further clarification. Drinks were begrudgingly refilled by the server several minutes after we asked. He scowled when my guest got out of his wheelchair to sit in a regular chair at the table and even mumbled something about the wheelchair being in the away. Had I not been on a shop, I would have most certainly complained to the management and probably would have brought up some of the issues with the company's corporate offices.
I am sure they thought they had aced the shop, because they had fawned all over the customer they thought was their shopper.
I wondered if perhaps the person was someone from upper management coming to check out the restaurant. I was on a shop last week and noticed a Manager giving two customers a great deal of attention. When I got close to them, I noticed the visitors had a name badge with the company's logo.