So here's what happened. I had a straight forward customer service evaluation shop to do. Nothing extravagant, low pay. I basically needed to visit the info booth of a mall and evaluate the representative. If the rep would do everything correctly (in compliance with a list that I had) then I would hand him over a winning certificate for his good work. All is good so far.
When I downloaded the certificate, I realized that there was information on there that I did not have. So I wrote to the scheduler asking to have the information, in the eventuality that the rep would win it, at least I would have the right information to fill out the form. I never got a reply!
I also had noticed that the questions that should be asked to the rep, differed from the scenario sheet to the instructions sheet. So I also wrote to the scheduler to understand which of these questions I needed to ask or if I should ask all of them. I never got a reply!
Initially, this shop included a voucher purchase that would be reimbursed. However a day prior to the shop, surprise! surprise! the scheduler sends me an e-mail informing me that the purchase will not be necessary but that I should still ask about the vouchers. (Still never got any replies to my above questions).
Finally the day of the shop came. I ended up asking all questions mentioned on all documents. The rep won his certificate so I kindly asked him to help me fill it out because I did not have all the information. Luckily he had all the info so I was able to fill the darn certificate with him. Shop done and over with, I sent my report the same day.
The following day, my report is returned to me, asking me to include the receipt of the purchase of the voucher! I replied stating that I had received an e-mail a day prior to the shop informing me that I should not make the purchase, therefore I did not have any receipt. I got an answer quite quickly asking for my apologies and telling me that the report would be sent as complete. Thank goodness about that!
But NO. The next day I get the same report returned to me AGAIN. Asking me for more info on a specific question. When I opened the report to add the information they requested, the QUESTION HAD BEEN AMENDED BY ADDING SOMETHING SPECIFIC WHICH I WASN'T INFORMED OF TO BEGIN WITH. I freaked! I couldn't believe it! What could I do? So I basically answered in the comments that this info in my questionnaire had been amended and that I did not have this information at the time of the shop.
Finally I get the grade for my completed report : 7!
7 may not be bad, but it's not 10 as I'm used to getting. What pisses me off is that I made no mistake with this shop for which I had little clarification. And as it turned out, the scheduler made numerous mistakes! Yet I am the one getting a 7? Seriously?
I will not be contesting this in any way, I did want to share it with the forum and I do wonder if this type of unfairness happens a lot.
Sorry for the lengthy post, thanks if you got this far!