Ooooooooh fun questions!
1. The actual form is made by the MSC because they are the ones with access to the reporting platform. Who creates the content of the form is highly dependent on the client. I would guess it ranges anywhere from 95% client created to 5% client created. Some have a great understanding of what they want feedback on, others require more input.
2. That depends on the shop. The "due date" on most reporting platforms is not REALLY the due date. It's what the MSC is telling us is the due date so we will get in a hurry. OMG they need this shop done by the 8th I need to work it in now if I'm gonna get it. There is also an ACTUAL due date that the MSC has promised the completed shops to the client. If they have a shopping period of Nov 1 - 30 then the MSC will likely have an actual due date of Dec 3 or 4 to have all of the completed shops to the client. Yes it is much better if the actual shops are all done within the Nov 1-30 dates but I have had more than one scheduler say "oh those aren't due to the client until the 4th so if you can shop on the 1st it's ok we can still get it to them." When a shop shows back up again a few weeks later then it is most likely into a new shopping period (unless someone picked it up early in a shopping period and then flaked). Back to the hurry up tactic by the MSC. They like this for 2 reasons. The more shops they get done early in the shopping period the less they have to worry about getting all the shops done. If they 100 shops to do for a client and 80 are done in the first week then they're like heck yeah only 20 to worry about in 20 days this is EASY. The other reason they like that is it gives them a better idea of how much they have to spend on those difficult to fill locations, which leads us to..........
3. That entirely depends on the pay structure for the shop. I would say VERY rarely would a client sign a contract with the MSC that would require them to pay bonuses if the MSC was having problem filling a shop. If they did then that MSC is fantastic at negotiating and that client is not. So I would say 999 times out of 1000 it would not be the client. If the scheduler is an actual employee of the company then almost assuredly the bonus is coming from the MSC. Notice the difference between employee and IC. I am talking actual wage or salary employee. If the scheduler is an IC then sometimes it could come from a scheduler but still more often than not it would be from the MSC. Let's say Great MSC gets the Griffin's Widgets contract. Taking out their fixed costs and knowing how much editing and scheduling is going to cost them, they will have a budget of getting all of those shops done. Let's say there's 100 shops and they budget $2000, or $20 per shop. They'll probably get those first 80 easy ones done at $15, leaving $800 left over for those pesky last 20. At that point they know anything under $40 is profit for them unless they have a few at the end they have to pay more for. Normally that is coming from the MSC. Also those numbers are pulled out of thin air for demonstrating purposes and may or may not be remotely accurate to the Griffin's Widgets contract. Now SOMETIMES it will behoove a scheduler to pay you a bonus directly. For instance let's say the MSC with the Griffin's Widgets contract tells the scheduler if they get ALL the Widgets shopped this month for under $1500 they will split the leftover with them. Meaning a $250 bonus for the scheduler. Now let's say they get to $1450 and there is one little pain in the posterior shop left and you'll do it, but only for $75. Well that scheduler doesn't want to pay you $75 because that puts them at $1525 and now they get no bonus. So they give it to you for $50 and pay you $25 out of their own pocket so they net an extra $250.
Wow. I typed a lot. It reminds me of the time Stephen King accused himself of having diarrhea of the word processor.
Also I could be completely wrong but I don't think I am.
There are reasons that a body stays in motion
At the moment only demons come to mind
