@spicy1 wrote:
I just completed a shop that asks Yes or No, did the worker offer
An upgrade
A sample
A complimentary product
Greet me
This person did none of these, No greeting, no help, just the average lalalander
So, what are they looking for? A few sentences?
No, said person did not offer an upgrade ........and then what?
They are looking for confirmation of your NO answer. They want to be sure you meant to check no and that it was not a mistake. A little more information as well is helpful. In many cases, when the associate does not do something that is expected , like greeting you, offering an upgrade or sample, or suggesting a complementary product, he has "failed" part of his performance. Many clients address these "failures" in a performance review. A little more information than "no" is usually helpful. Like: "Although Susan smiled when I approached her, she did not make eye contact and she did not greet me. Susan showed me products that met my stated needs, but she did not offer any samples." Or, "After taking my order, Susan asked if I wanted anything else, although she did not specifically suggest anything. Susan repeated my beverage order, but she did not suggest that I upgrade to a larger size. Although Susan demonstrated the product I asked her about, she did not mention any complementary products."
I try to give the associate credit for what they DID do while making it very plain what they did NOT do.