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Editors Finding Errors When There's Not One

January 02, 2016 05:49AM
I just wanted to sound off and say that I just completed a shop and the editor returns the report asking for an employee's name during the interaction. I knew I put the name in the report and after I went in to verify I was right (which I was), I hit the "Submit" button without changing anything...my grade for the report? 9/10 and I was thanked for "making the appropriate changes." I found this interesting and felt the need to share...
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More About Mystery Shopping Editors
January 02, 2016 05:59AM
That's happened to me before as well but it wasn't about a name. They were asking me to clarify a no answer by putting a comment in the narrative that was already there. It was a Beyond Hello editor.
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January 02, 2016 06:57AM
That happens a lot. It happened with Sentry in a very light narrative report, so I don't understand how they missed the comment they claimed was not there. It's not like they had much to read.
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January 02, 2016 01:28PM
Editors make mistakes, too, apparently.

______________________________________________________________________
Seriously, nobody cares that you're offended.
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January 02, 2016 02:15PM
I just had one where the editor stated I did not address a issue that was visible in one of my pictures. I found the sentence, where I had addressed the issue, and moved it to the beginning of the comments. All was good after that.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson
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January 02, 2016 02:42PM
I also get this on occasion. Since I started doing this over 8 years ago I always keep a copy of the report before I hit the submit. Some MSP systems let you save/print a copy and others let you see a summary, that again you can save/print.

Anytime there has been a question of missing information, I refer back to the filed report and if the info was there, I send a copy of the saved file to the editor.

90% of the time I never hear anything else from the editor, but get the proper rating without reductions. Others I will get a thanks and a sorry they missed it, and a few I will get, wow, I see on your copy you submitted it but it did not come across in our system.

The long and short of it is I have never been docked any points for a missing data request because I had proof it was not missing, unless of course it was and was my mistake, but then I would have the proof that I was in error.

If you are an MS, you must learn to CYA smiling smiley
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January 03, 2016 06:44PM
Happened to me recently when an editor said that I did not have pics of the restroom and the front counter. I referred to the shop instructions, and there was no requirement for those, so I emailed her that part of my instructions and she still argued. So then I sent her the whole PDF of the instructions, and she still said the same thing. Then I emailed the help desk and a few hours later the editor apologized and said she was looking at older guidelines. Always a good idea to keep copies of shop guidelines.
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