@BuffaloNY101 wrote:
The only link is the two to complete the reports. And don't forget the I secret shop 3 question and start and end time part.
I'm assuming that for the ISS form, the start time is the time you enter the dealership and the end time is the time you finish the last part of the shop (the follow-up survey). Is that correct?
I really enjoyed this shop, although the salesperson didn't do everything he was supposed to. It was a very low-pressure situation. The report is straightforward; the report and training materials give you specific guidelines on what to look for and examples of "yes, no, somewhat" situations. They tell you when to answer "not applicable" and give you an "unable to observe" option for several questions.
I'd definitely do this shop again, FWIW.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.