I used to deal with great schedulers at this one MSC. It was a pleasure to work with them. But the last two months or so there have been new schedulers who are terrible! I only do restaurant shops with them where I only get reimbursement for the meal and sometimes a bonus. These reports take anywhere from two to three hours to do a good job on them. (not just checking boxes, having to provide detailed narrative).
For example, one sent a broadcast email to shoppers giving the wrong guidelines! At first I thought that they had changed but I checked and they hadn't. With the ordering guidelines that this scheduler gave, it would have made us order more when not necessary! So I sent her an email asking about it. She checked and still didn't notice her two errors! She apologized and said that she was sorry but she was new, but when I emailed a second time to point out her errors, she didn't get it!
Then, another new scheduler called me twice and asked me if I would take a shop. I told her that I couldn't take the shop because it was too far from me and I'd have to pay parking. I said that I would only take it with a bonus, to cover those costs. And yet she tried to contact me again to get me to take another shop even though it was the same kind of situation.
Today, I got an email from another new scheduler and again, she gave the wrong times for the shop. She wrote down 6 to 8 PM but the correct times are 5 to 10 PM.
I'm getting frustrated with these schedulers for these little mistakes. I'm scared to book a shop with them in case they 'make a mistake'. And don't get me started on their inane descriptions about how this shop will be a Valentine's day treat or a date night on them!
Is anybody else finding this happening lately? It's so frustrating...
Rant over...