IF I print out the shop questionnaire, I'll put that in my bag and have it with me. IF I forget the instructions, I'll log into the site to find the address.
It helps that I am very familiar with the areas I do my shops in, so its rare when I do have to figure out where I am going.....
With the airport shops I do, I write the shops down in a notebook....including the Gate Number....at a bigger airport like we have in Chicago, I am realizing that there are multiple shops in the same terminal (sometimes really close by...like by the next gate).
Silver certified (since 2009) and willing to do shops all around the greater Chicago, NW Indiana, and Southern Wisconsin areas (including airports!.