Sorry, I have never attended a Video Pros class or any group class. I started video in 2005 and was given one-on-one training by the manager of a video shopping operation that has since been absorbed into a large MSC that does almost no video these days.
I know Kathy Hart very well, having spent hours talking shop with he at IMSC conferences and on the phone. She is one of those video schedulers who has done thousands of video shops, trained more video shoppers over the phone than anyone can count and is always available when a shopper in the field needs help. She is, I believe, the one that several shoppers have said they would walk over hot coals to help. Ask bgriffin, jamesbond, gordon and other active video shoppers on this forum about Kathy. Also, I mentioned her at length in a post today over on the thread about "bonding" with schedulers.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.