@ValG wrote:
I've been dealing with this very issue for some time with one MSC. I have spoken with the corporate office several times. Each time I'm told that they are training their proofreaders. NOT MY PROBLEM. I finally have a scheduler that I'm building a rapport with at this company.
This morning I received my first rejected report. The scheduler is currently fighting the battle to have the report reinstated as he is in total agreement with how I handled the shop. IF the scheduler gets the report reversed, I will be indebted to him and have to work more shops with this pain-in-the-arse editor.
@shopper8 wrote:
I have not had this problem yet! I guess it depends on the company. If all of you that have never had these problems in the past, couldn't all of you email a letter to the MSC? I don't believe that the schedulers have enough authority to do this for you.
@risinghorizon wrote:
I had a problem last year when I felt the editor was single-handedly reducing my rating to less than 90%. I decided to just not do any shops for the MSC. The scheduler wondered why I was not doing any shops for them. I told her I did not want to spoil my record with them because I may end up having a failing grade if the same person edits my work. I did not mention the editor.
The scheduler said it was fine to take a break. Then she emailed me that the recent ratings were overturned because I was right. She said she told the editor to watch it when she graded reports because her editing in some cases were erroneous. She told her she should be careful when placing everyone in the same category just because a batch of reports were problematic.
I am of the opinion that some editors maybe editing the reports in a rush and just grade a whole bundle the same way, just to get their quota. It would be just your luck if you are in that group because he/she may have a set comment. And, as in everything, some editors may also be bias
and do not like the way a shopper writes a report. Just based on my observation. Don't get upset if you do not agree with me.
I don't make so much fuss but I slowly stay away from that MSC because they are not all the same. Mystery shopping should also be fun but we have to be prepared to be judged as we do our evaluation of the client. And if we feel strongly about it, we should voice out in a courteous way. But as in court, know when...Sometimes the battle is not worth it.
@jjk3995 wrote:
I am so tired of editors over-stepping their boundaries. I've had some make up their own rules to the shop just to show authority over someone. They aren't shoppers' bosses. Shops can't be done without shoppers. But can be done without editors. Anyone can proofread a shop.
@elynbeth wrote:
@jjk3995 wrote:
I am so tired of editors over-stepping their boundaries. I've had some make up their own rules to the shop just to show authority over someone. They aren't shoppers' bosses. Shops can't be done without shoppers. But can be done without editors. Anyone can proofread a shop.
Mystery shopping would quickly cease to exist without editors. Editors are in place to clean up grammar, review guidelines, catch inconsistencies, and even prevent outright fraud. If shop reports went directly to the client with no oversight, it wouldn't take long for most clients to cancel their shopping programs entirely. And if the client was the one who decided if you would be paid for your efforts, you'd be rejected more often. They wouldn't take the time to ask for clarification to try to "save" the shop. They'd just tell you that you didn't do it right and not pay you.
@EmmaRed wrote:
Are editors paid extra for returning a report;-) jk, but sometimes it seems that way. One editor questioned and downgraded every single report and her questions weren't covered by the guidelines. She also made contradictory statements and when I emailed back to her a previous email she sent me, things got worse. But, I finally told the scheduler I couldn't shop for the company any more when the editor sent me a sample of writing that she wanted me to emulate. It read in part "the associate twirled around in her chair and deftly took the key from her top drawer. She confidently led the way across the room to the front door smiling the entire way." Yuk. P.S. I'm doing shops for this company again, but they usually bonus it now.
@jcscbrown wrote:
They get paid a set fee.
@jjk3995 wrote:
I am so tired of editors over-stepping their boundaries. I've had some make up their own rules to the shop just to show authority over someone. They aren't shoppers' bosses. Shops can't be done without shoppers. But can be done without editors. Anyone can proofread a shop.
@jjk3995 wrote:
They aren't shoppers' bosses.
@Inside Evaluators wrote:
But they are a step higher up on the MSP's totem pole than shoppers.