That's what I would have done Sunny. I would have called and asked the receotionist for the guys last name. But, like everyone has stated...if it was Intellishop they would find a reason to ding you. You're lucky if they accepted your report without asking you more and more questions. That's their MO. I did a $95 car shop for them last December. Test drove a Beemer during a snow storm. The report was accepted without questions and I was given a 10. BUT, this MSC is now on my 10' pole list. Make that 20'. They have new editors. Editors thatt are being trained at OUR expense. They've accused me of falsifying a picture and told me I had to ask questions that are not in the guidelines. The last shop I did they rejected for no valid reason. The scheduler tried to get the report reinstated, to no avail. He offered to bonus me for the next batch of shops to make up for it. He did remove the rejection score from my record. I didn't accept his offer of the bonus. I decided $7 fee was not worth the aggravation of working with their editors. I'm stress free this month as a result. i think the OP got lucky! Accept the one point deduction as a blessing. You didn't get harassed like so many of us have reported on this forum.
Shopping up and down the Colorado Rocky Mountain front range.