@nc wrote:
If you think the store knows you're a myst. shopper should yo tell the scheduler?
@Jay C wrote:
@nc wrote:
If you think the store knows you're a myst. shopper should yo tell the scheduler?
To me, it depends. Why do you think the store knows? Do you just think they know or do you know they know? Has one of the associates told you he knows?
Did you hear one of the associates say "here comes the mystery shopper again?" or "Oh, mystery shopper, it's good to see you back. I'm gonna do everything perfect for you." In that case, yes, I would tell the scheduler.
If you just get the idea that one of them MIGHT know, maybe because the service is always perfect, no, I would not tell. Maybe the associate just recognizes you as a past customer and is giving good service. Or maybe he thinks you might be the mystery shopper, but is not sure, so you are a reminder to him to do everything right.
@nc wrote:
I didn't hear them say anything...I guess it was just paranoia.
@guysmom wrote:
@nc wrote:
I didn't hear them say anything...I guess it was just paranoia.
I think we all experience that feeling at some time or another!!
@ShopSouthTexas wrote:
I've totally thought the girls at those Breastaraunts were on to me but they failed so many things, I realized they must not be. But the paranoia can get to us!
They know.@msimon-2000 wrote:
@guysmom wrote:
@nc wrote:
I didn't hear them say anything...I guess it was just paranoia.
I think we all experience that feeling at some time or another!!
Amen Guysmom!
Lately, it seems that I am the only customer who a certain burger joint always says goodbye to as I am leaving. They don't say it to other customers while I'm there and it always makes me feel like "they know" I am the shopper. So far, I haven't been outed and the reports aren't always perfect either, so maybe it's just my paranoia.
I would only say something to my scheduler if they came out and said something indisputable or if the behavior materially affected the shop.
@calicakes wrote:
In all the shops I've completed in the last 3 years, I've only felt they knew I was a MS one time. On that note, I've been trying to self assign a specific location for fast casual burger shop ( they are shopped every month). The shop showed available, but I kept getting the message " Not available to me". I emailed the very small company and the owner told me that the last time( in Jan) I shopped the location, I asked them to remake my fries because they were cold. The owner said " They pulled the video and now know you're the shopper". She also told me that when I was there in July 2015, they ID'd me because of a specific scenario I had to do( with a gift card). I was pretty upset because she is just telling me this now, a year later( for the gift card scenario) and the fries.
After a couple emails back and forth, she said I can shop there again, that probably enough time has passed. I'm still flabbergasted about it. This specific fast casual burger shop has 3 locations in my town and I NEVER( unless I'm doing a MS) eat at the location in question, so I very much doubt they would remember me. Oh, she said I had a "commanding presence" and that made me memorable. LOL.
@nc wrote:
@calicakes wrote:
In all the shops I've completed in the last 3 years, I've only felt they knew I was a MS one time. On that note, I've been trying to self assign a specific location for fast casual burger shop ( they are shopped every month). The shop showed available, but I kept getting the message " Not available to me". I emailed the very small company and the owner told me that the last time( in Jan) I shopped the location, I asked them to remake my fries because they were cold. The owner said " They pulled the video and now know you're the shopper". She also told me that when I was there in July 2015, they ID'd me because of a specific scenario I had to do( with a gift card). I was pretty upset because she is just telling me this now, a year later( for the gift card scenario) and the fries.
After a couple emails back and forth, she said I can shop there again, that probably enough time has passed. I'm still flabbergasted about it. This specific fast casual burger shop has 3 locations in my town and I NEVER( unless I'm doing a MS) eat at the location in question, so I very much doubt they would remember me. Oh, she said I had a "commanding presence" and that made me memorable. LOL.
I think it's awful that they (the MSC) didn't let you know until you asked. Don't they think you'd want to know, so you wouldn't waste your time applying?
@deelitefullyme wrote:
Being in the same place at the same time meant I always saw the same employees and they all saw me. How could they not have known? What customer takes photos of your menu board, your take out board, your beverage counter and your promo specials? Yeah, I really felt non-revealed on that job.
@MA Smith wrote:
I was asked point blank at one location. I just came back with 'what's a mystery shopper?'. Luckily, that shop didn't come back to bite me. It helped the employees went above and beyond.
One of the companies I shop, floats employees. They float employees to different locations and the time of the day. I saw the same employee in 6 different locations within a week. The shop has specific guidelines that scream mystery shopper. I haven't done that route for a solid 5 months and told my scheduler my reasoning. She's happy that I am thinking ahead...........
Do MSCs actually make it worthwhile to drive that distance? They can't be giving you $25. Or even $100.