@Flash wrote:
Are you simply quoting what the associate said or are you adding whether it sounded inviting or not and what was said? If you already are commenting in the text about sincerity (or lack thereof) in the words and presentation, I think you are SOL with at least some of the editors.
Obviously you can't put words in the associate's mouth. There aren't going to be suggested phrases. And even suggested phrases can sound sincere or not. (I'm thinking of the real classic on that, "My house is on the lake. Drop in some time."
@ggm2016 wrote:
Will they not give you examples?
@LisaSTL wrote:
I'm not sure I find the two editors remarks to be as conflicting as you do. Since the first employee did not specifically invite you to the store and you did not explain further, the first editor was being stringent. The second time your narrative conveyed how the same statement actually did make you feel you were being invited even if the statement didn't conform to standards.
@LisaSTL wrote:
I said your narrative explained it more completely in the second one. The first editor didn't have a glimpse into how the line was delivered, dull and flat as if it is said all the time or warm and welcoming making you want to visit the store.
@Irene_L.A. wrote:
The upscale retail jobs I do, see you soon wouldn't work. They are looking for the associate to get your email, sign you up, tell you about promotions to get you back in the store. Building a connection for the future.
Depends on what store your doing. but offering a business card, shaking your hand and saying, "Good to meet you, hope to see you again".....something like that.
@msimon-2000 wrote:
@Irene_L.A. wrote:
The upscale retail jobs I do, see you soon wouldn't work. They are looking for the associate to get your email, sign you up, tell you about promotions to get you back in the store. Building a connection for the future.
Depends on what store your doing. but offering a business card, shaking your hand and saying, "Good to meet you, hope to see you again".....something like that.
Irene, As long as the MSC spells out their requirements in the guidelines and the editors rule in a similar fashion, I have no issue with whatever the client wants.
My gripe here is that I feel both my scenarios are very similar in nature. One editor ruled that this wasn't an invitation and the other says it was. So, how do I report the next shop for this MSC when the situation is similar to my first two scenarios and I am faced with this same dilemma?
@LisaSTL wrote:
Just because you are not required to comment on "yes" answers doesn't mean you never should. There are MSC reports where the shopper must comment on every single question regardless.
@msimon-2000 wrote:
Let me ask you -- do you elaborate thoroughly on all yes answers in all of your narratives (even if this is a MSC that doesn't require all yes answers be touched on in the narrative)???
@Flash wrote:
@msimon-2000 wrote:
Let me ask you -- do you elaborate thoroughly on all yes answers in all of your narratives (even if this is a MSC that doesn't require all yes answers be touched on in the narrative)???
With several companies it is de rigueur to comment on ALL questions whether they were Y/N/NA. A whole lot of grief is avoided the faster the shopper figures this out. Right off the top of my head, Service Check and Harland Clarke are two where I most frequently compose my narrative based on going down the list of questions asked and making confirming statements to each question in a cohesive narrative so they don't bother needing to ask me about anything because they couldn't find it in the narrative.
Schedulers rarely can help out with editing issues. Many schedulers are not even fully versed in the guidelines for the shop. Their goal is to get all their shops scheduled as quickly as possible and at the lowest fee possible.@Irene_L.A. wrote:
The problem always seems to be the Editor's different view on the same report. Maybe speaking to your scheduler next time may help...sorry, it's a tough call.
The hardware store shop (phone) is looking to see if they invite you down to their store. The guy says, "My name is Robert. I will be here until 6 p.m.. If you can come down today, I would be happy to show you the LED lights." That is an invitation to me.@msimon-2000 wrote:
I agree with your usage SunnyDays2. I did not go into too much background detail about this shop and scenario. Both of my cases were pre-visit phone calls. So, in that context, I think "Hope to see you soon" is more of an invitation than it would be if used at the end of an onsite visit.
Sorry for not giving the exact context of the scenario upfront...