So OK, I finished my first "Health Care" shop at a local Walmart today for Second To None. All went great. So I'm entering my report, and one question asks how I rate the Agent, and to provide narrative about it. But it doesn't really ask for a "complete" story, like so many companies do, so I figure, well, let's go forward to the next page or two and see if they request more narrative. So I clicked on "Next" at the bottom of the page, only to discover that I had to type in at least 125 characters before I could go on to the next page. So, because I figured there would be a final "REVIEW" page before the thing gets submitted (like MF & Trendsource has), I merely typed in a bunch of gobble-de-gook...no kidding....stuff like this: dkakfu0a9 dkljaf; dkaf9e sdnkf;ne idie d voa erky8sd ....and so forth.....JUST to type enough characters to get to the next page! So I get to the next page, answer that question, and go to the next page.....UH OH!!!! I get a message......."Thank you for your report....it has been submitted" AAAACCCKKKKkkkkkkkkk..........NOOOooooooooooo!!!!! NO WAY to re-open it up!!! OMG, if this wasn't so tragic, it would be funny!!

So I IMMEDIATELY place a call to STN and speak with someone, pleading my case. She tells me the person to help me is Veronica, but she's not at her desk, and she would send her an "URGENT" text saying I am leaving her an "URGENT voice mail (which I did!!). So that was 15 minutes ago, and I'm going to call back right now and see if she is there!!!

I needed something to do to release some of this nervous energy, so this is my rant.....hopefully I'll come back later and say it's all fixed...........hopefully!!

Anyone else have these terribly embarrassing moments?????

I understand your pain and certainly hope you can get it amicably sorted out, but I must admit that when I read what you had done I sprayed my computer screen with a mouthful of iced tea I didn't swallow fast enough. I hope tomorrow you can find it a funny 'oops' as well.

Flash, I hope so too!!! Talk about dumb, huh??? (Hope your computer screen is OK!)

Edited 1 time(s). Last edit at 10/10/2016 06:31PM by guysmom.

Definitely NOT dumb! You found a creative way to explore the rest of the report and got toothmarks on your tush.

You know, I have the paper copy of the guidelines and the questionnaire with me. But I've found that sometimes, typing in the report is DIFFERENT from the paper guidelines, so that is why I wanted to be sure about whether or not there were any other narrative boxes......NOW I KNOW!!

You are absolutely right that sometimes the actual report is different than the paper guidelines. So now you know about this report and the knowledge can most likely be generalized to this MSC. If we aren't learning we aren't growing. It is appropriate to feel contrite when something screws up, but salvage is salvation.

Well, I never did hear back from that "Veronica" person....so I emailed my scheduler, Ryan, and explained the situation. Within 5 minutes he emailed me back, telling me, much to my chagrin, that once the report has been submitted, even THEY cannot retrieve it to open it back up for any revisions! He said I would need to send him a written commentary of the narrative.

So I have done that, with my most humblest apologies!! I also sent him some extra pictures in case they needed to see anything they didn't ask about but which I had gathered.

So we'll see how it all goes!!! I told him I hope this hasn't damaged any working relationship I have with STN. I have self assign privileges, and I sure would hate to see that jeopardized because of this!!

ETA: I just heard back from him, and he said it would not hurt my record!!!! PHEW & DOUBLE-PHEW!!!! Maybe now I can laugh about it all......I AM relieved, but boy-oh-boy, do I feel stupid!!!

Edited 1 time(s). Last edit at 10/10/2016 08:13PM by guysmom.

You're in good hands - Ryan will take care of you. He's always been great and VERY responsive!

You did what you needed to do. Unless somebody has a burr under their saddle they are probably grinning at the foobar as well.

You're not kidding, Val! His response time was superb!! And just to make sure I still have self-assign privileges, I just went and assigned myself another one!! ha ha! (NOW I can laugh!!!)

Flash, I hope they get a good chuckle over it at STN too! Maybe it'll put a grin on someone's face!

Sounds like it is working out. I'm glad to hear it is okay.

I didn't think that was a rant. Venting, maybe. I thought your idea to type some "place holders", basically, was genius -- inventive and definitely thinking outside the box! However, I will know NOT to try that myself! LOL!!!
At least what you typed wasn't highly offensive!

Looks like it all worked out.

Yes, roflwofl, it seems to be working out, thank goodness! I was even able to go assign myself another one. Next time, I'll put REAL comments in the box!

@ceasesmith wrote:

At least what you typed wasn't highly offensive!

........at least not in any human language that I'm aware of! ha ha!!

Glad everything is working out for you. I, too, had to laugh out loud when I read your post as I routinely use a placeholder on STN reports so I can go to the next page to save my work while I write my narrative in a word processor before cutting and pasting into my report. Lucky for me, I have always remembered to go back and 'fix' it before clicking on the Done button. Everytime I use the placehoder, I think to myself, "Wouldn't it be funny if I submitted my report this way...." LOL!

Glad to hear that STN has a good sense of humor...

My "placeholders" are usually OOO or XXX if I am feeling affectionate. This has happened to me on the Kinesis site but I have always been able to get back to the previous page. I have had several of those oops moments. I just like to do the yes and no questions and then go back to the narrative since the questions help me remember what to put in my narrative. Glad it worked out for you.

Well, I just came from the STN site....PHEW! My shop has been ACCEPTED & payment is pending!!! Hallelujah! Am I relieved! I just sent off a short "THANK YOU" email to Ryan over there at STN and to the QA team who accepted my narrative document that I sent via email....what a relief! Now I'll laugh about it....maybe!

I'm glad things worked out for you and your report has been accepted. As a bit of advice, we are not supposed to name both the MSC and the shop in the same post.

Lorrie, I know we can't name the CLIENT, which I haven't done. I've only named the TYPE of shop......can those of you with far more knowledge/experience than I have comment on if I have done a boo-boo here?? TIA!

No ICA violation I can see. Type of shop and MSC have been mentioned, but not client. The store where the client's agent was working has been mentioned, but that store is not the client. Perhaps that is where Lorrie thinks a violation occurred.

@Flash wrote:

No ICA violation I can see. Type of shop and MSC have been mentioned, but not client. The store where the client's agent was working has been mentioned, but that store is not the client. Perhaps that is where Lorrie thinks a violation occurred.

Thanks for the correction. I assumed everyone was aware of the "healthcare" shop at Walmart.

There are actually several options for "healthcare" shops at Walmart and to the best of my knowledge the only one in which Walmart is directly involved is a pharmacy plan which is not shopped.

@Lorrie68 wrote:

Thanks for the correction. I assumed everyone was aware of the "healthcare" shop at Walmart.

'
It is not a good idea to assume anything especially in this business and in this forum! I do not do "healthcare" shops and I don't do Walmart shops but now I know.

I am also doing another health care shop for a different MSC later this month. It is not in Walmart...it is in a family-type restaurant, and is more formal than this one. It is also for a different Client. There are several different companies/clients/scenarios out there!

@Flash wrote:

No ICA violation I can see. Type of shop and MSC have been mentioned, but not client. The store where the client's agent was working has been mentioned, but that store is not the client.

Thanks, Flash!

Edited 1 time(s). Last edit at 10/15/2016 04:58PM by guysmom.

I do that ALL the time! I answer the quick questions and save the long narratives for when I get home and can type on my laptop. I've never had one get submitted before I could fix it though. THAT is so funny! I laughed and laughed!

I have done that myself and have typed in exactly as done and made the scrambled call back so as reading the first blew coffee up my nose. You are not the first my dear. And yes I am from Texas and no there is no offense to that. Lol. So glad they are usually in good spirits. I think they laugh at our learning curves.

Don't be hard on yourself. Second to None's System is different it will submit your report unless you had any errors or conflicting answers and since you did not, it submitted your report. The only reason I knew this was because I like to review my answers prior to submission and it submitted my report without me having the opportunity to do so. I know it will work out well for you I'm sure it happens to others.

I frequently do something similar for STN shops since they sometimes don't warn you about the system going down for maintenance at night.

One night I push the Next button so as to save the data on the previous page before getting down to the hard work of the narratives and photos. As a result I am now on the last page. I am just about to push the Back button to go back and fill one of the narratives with real data. Just at that moment, the dog leaps into my lap and bumps my hand. The mouse pointer slides over to the Done button just before the dog steps on the "Enter" key.

Ryan very kindly accepted my narratives and photos on the side and sent them to editing who accepted my report.

@junk1958 wrote:

Just at that moment, the dog leaps into my lap and bumps my hand. The mouse pointer slides over to the Done button just before the dog steps on the "Enter" key.

Ryan very kindly accepted my narratives and photos on the side and sent them to editing who accepted my report.

Ha ha! That's funny, junk! Sort of like, "the dog ate my homework", eh?? Thanks for sharing.