@jmitw wrote:
If info is missing, the ethical practice is for the MSC to contact the shopper and ask to clarify.....and once it is corrected accept the shop. Its not your fault they ignored you for a week.
One might also say the ethical practice would be for the shopper to complete and review her report before submission to be sure it is complete. That would be a professional practice, but it would be an incorrect use of the word "ethical," just as your post incorrectly uses the word.
It's unfortunate that the shopper neglected to submit complete information in her report. It is too bad she did not get the opportunity to add the information, but whether the MSC contacted her to give her a second chance or not is certainly not ethical or unethical.
Mystery shoppers are expected to be professionals and submit all required indformation in their reports. Mystery shoppers do make mistakes and sometimes editors can save them by asking questions, correcting spelling/grammar, and asking for more information. Although many MSC editors do contact shoppers to help correct reports, the MSC's failure to babysit her when her report was lacking something major does not make them unethical.
@Charmfire, I'm sorry to hear you got caught in a reporting error and are having difficulty. I sympathize with you. My advice is to chalk it up under Mistakes I Have Made, and move on. Use it as a learning experience. We've all done something ourselves that we could have done better.