I am not afraid to use my name. Mystery shopping companies should understand I am not trying to hurt their feelings. I write constructively, hopefully to suggest to Mystery Shopping companies that they should have a partnership of trust with their agents, the independent agents who represent them in the field.
If no one but inexperienced novice shoppers took the jobs disgruntled experienced shoppers refuse to take, the inexperienced novice shoppers may tell the companies what they want to hear, because they are inexperienced. Mystery shopping companies can lose a client if the shopper does not relate the reality that is occurring out in the field. If issues are occurring that create unhappy customers and the customers can and do go elsewhere. The location or even the entire company can disappear, depending upon how wide spread the issue is.
In my former life before I retired, I "suggested" to business people who were at odds that solutions could be negotiated. Negotiated Services (one of my consulting companies) examined issues and injected reality and common sense into the issues. The results were amazing. Very few issues had to be litigated.
Companies who swore they would never do business with each other both benefited, both companies gained something of value. The customers gained suppliers that offered extraordinary service and deals and looked for ways to service the customers, not just sell the customers something. The suppliers gained customers that were sometimes shocked when a supplier told them they did not want to sell a customer something because it was wrong for them. Integrity builds trust and loyalty and word of mouth advertising for life.
If I hurt anyone's feelings with my comments, the comments are not meant to hurt but rather to help inject common sense and reality into issues. You cannot improve, unless you understand how those you serve view you, in reality. Those you serve can and do go elsewhere for petty reasons when they feel used or abused. Issues should not be deliberately created, relationships can be established without crisis. When an issue does occur, the service or merchandise provider should welcome issues as opportunities to create relationships and loyalty.
You can have everything in life you want if you will just help enough other people get what they want ..Zig Zigler