@donnashoppingca wrote:

I've worked with this particular MSC specializing in apartments (not EPMS) for the last couple of years and have not had any issues with rejections. However, I recently completed a targeted apartment shop which was rejected because I did not meet with the target on the appointment date. I'm just kind of venting because the shop had taken time and energy.

1.) Like most apartment shops, there were black out dates during the week. Basically all the dates except Monday and Saturday were blacked out. I scheduled my tour on a Monday with the leasing agent. The target leasing agent confirmed the appointment and said that "we'll" see you on [date of shop]. Naturally I assumed that I would be meeting with the leasing agent because she had confirmed the appointment and did not inform me that she would not be in the office. Also according to the shop guidelines, the leasing agent worked on Mondays as well.

2.) When I arrived for the appointment, the target agent was not in the office so I had to conduct the tour with another leasing agent.

I submitted the shop, but was it was rejected because:

1.) I shopped on a date that the leasing agent wasn't available. Apparently the leasing agent only worked on Saturday. However the guidelines did not state that, it included Monday as well. I also took a screenshot of the guidelines.

2.) I did not ask the targeted leasing agent directly during the phone call if she would be at the appointment. I had assumed that she would be at the appointment because she said that they would see me on the appointment date.

Well, my report was declined for those reasons. I contacted the owner with pretty thorough emails and have only received one or two sentence responses twice without much justification regarding the nonpayment issue. I also have left a voicemail which has not been returned. I feel slighted because I've worked with the company previously with good results, but he doesn't seem to care to answer all the points in my emails. I am just posting on the forum to ask what I should do. Was I wrong? Should I just drop the issue?