I have been mystery shopping for 15 years, but had the grossest experience this week. I was doing a bank shop to inquire about a new account. The branch manager greeted me in the lobby, then invited me to her office. After shaking my hand, she started coughing and said she was dealing the bug that is going around. I blurted out, "and you just shook my hand???" She looked at me like I was nuts and handed me some hand sanitizer. Then the sneezing started. And the sniffling. Twice she wiped her runny nose on her sleeve!! I could not wait to get out of there...and yes, it all went into my report! I wonder what the incubation period is? I am not a germaphobe, but I wanted to run when her sleeve became a Kleenex. Who can beat this gross story?
Jay, I too would put it in my report. This is something that the MSC and the client need to know. There were plenty of people in to see the banker during the days that she was sick.
I disagree that it would be normal behavior, many (non-shoppers) people are reserved by nature and would not have blurted out in a reactionary way. I am not being derogatory or insulting of Eileen because I too am squeamish about germs and would have had a hard time not blurting out like she did. And we definitely can't act like normal guests many times that we are shopping. If I were at a bar or restaurant (not on a shop), I rarely would sit for 30 minutes and only have 1 glass of wine or a cocktail. If I was in line at the post office on personal business, I would not stand in line behind 14 people to mail something that I could do with a credit card at the kiosk. If I were in a store and wanted assistance, I would not wait for 15 minutes or longer for a sales associate to greet me and offer assistance if they were not with another guest, but sometimes our guidelines tell us to wait for them to approach proactively even if they are just sorting or straightening merchandise. And so on.