CM,
The report requirements and/or the focus of the shop (safety vs cordiality vs cash integrity and/or the fee and/or the permitted/required length of stay, or written only vs video may have changed. There is a huge difference between shops that ask us to talk about smiles and those that require us to "follow the money."
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.