Posting in Fast Food restaurant

Tonight I did the famous arch shop. I waited in the drive thru for 10 minutes and then had to go inside. When I went inside, I saw it printed on the wall, "If you work on the shift that is mystery shopped and fails you will be suspended and possible terminated." I made sure I dotted my eyes and crossed my tees. I do not want to be the one to get anyone terminated.

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Wow, serious stuff.

p.s. I wanted to post something because I noticed I would reach number 500 by doing so. That's a lot of talk.

prettygul1 Wrote:
-------------------------------------------------------
> Tonight I did the famous arch shop. I waited in
> the drive thru for 10 minutes and then had to go
> inside. When I went inside, I saw it printed on
> the wall, "If you work on the shift that is
> mystery shopped and fails you will be suspended
> and possible terminated." I made sure I dotted my
> eyes and crossed my tees. I do not want to be the
> one to get anyone terminated.

That is beyond unfair. That kind of management style fails miserably, but of course, it's never their fault.

57carol Wrote:
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> Wow, serious stuff.
>
> p.s. I wanted to post something because I noticed
> I would reach number 500 by doing so. That's a lot
> of talk.

500! And, a notable post at that

So much for using this as a tool to improve. I know many companies do, but management for this location obviously does not.

Personally, I would tell the MSC about this. It's possible that management is actually in violation for this practice. Not to mention, I find it strange that they'd post a sign like this publicly.

Actually, it makes me wonder for exactly whose benefit the sign is posted...food for thought.

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So very much for using this as a tool to improvement. I know many parties do, but manager for this location plainly does not.

prettygul1 Wrote:
-------------------------------------------------------
> Tonight I did the famous arch shop. I waited in
> the drive thru for 10 minutes and then had to go
> inside. When I went inside, I saw it printed on
> the wall, "If you work on the shift that is
> mystery shopped and fails you will be suspended
> and possible terminated." I made sure I dotted my
> eyes and crossed my tees. I do not want to be the
> one to get anyone terminated.

In our area it seems to be the opposite. The client has disputed nearly all negative aspects of the reports. If I had to make an uneducated guess I would say we have a battle going on between corporate and franchisee.

thresanresee45 Wrote:
-------------------------------------------------------
> So very much for using this as a tool to
> improvement. I know many parties do, but manager
> for this location plainly does not.

SPAM!!

The repeater SPAMMER is back. Everything thresanresee45 has posted is a rewording of another post in the thread. thresanresee45 and all your other aliases, GET A LIFE!

There was a housekeeper, at my hotel, that worked at the arches also. She came in one morning and said they had been shopped at got a "D". She laughed and said it didn't matter what they scored because no one cared anyway.

I was not shopping for that MSC anymore but I knew why they probably got that score. I guess employees/management figured they had the business so it did not matter what their score was.

Deech Wrote:
-------------------------------------------------------
> There was a housekeeper, at my hotel, that worked
> at the arches also. She came in one morning and
> said they had been shopped at got a "D". She
> laughed and said it didn't matter what they scored
> because no one cared anyway.
>
> I was not shopping for that MSC anymore but I knew
> why they probably got that score. I guess
> employees/management figured they had the business
> so it did not matter what their score was.

I agree it would take a major meltdown on several levels to sour the majority on the arches. Of course no particular concept lasts forever.

My most notorious golden arches dispute was when I criticized the drive-through employee for dropping my change on the ground and declining to pick it up or give me change again. I later learned that the manager was working the drive-through. Guess who reviewed the security tapes and disputed my timing?

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