I did a credit union shop at a location I have done numerous times. It is located in a grocery store. It has monitor stations and no drive up. This was a walk in scenario, and sometimes I do drive up scenarios at other branches of the same credit union, but obviously not at this one because it has no drive up.
The transaction receipt said "Drive up" on it. I really can't say whether it used to say that or not because I've never had a problem with that, and I didn't think much of it. I got an email telling me that it said "drive up" on it, and had I done the drive up? This was a no-reply email and I had to go back into the survey to clarify. But there's no place to do that, it doesn't fit with any of the narrative sections, etc. I ended up just writing a note in one narrative section stating that the receipt said that but that this branch does not even have a drive up.
When I went back in, I noticed that there had been a comma added into a sentence where I had not put one. I can see why someone might put one there, but technically it does not belong. Several times I've gotten comments that said "minor editing" needed (even though I was CERTAIN all was correct), and now I'm really wondering if they're actually doing something like that regularly, like they're the ones who don't know for sure what punctuation is correct.
I have not yet received the score, but I'm anticipating I'll get an 8/10 with the remark, "We had to contact you for information and minor editing was needed." This totally bugs me! Do you just take it, even if you didn't do a darn thing wrong? I don't want to burn any bridges here because these are my easiest shops and there are numerous branches within a reasonable distance, but I also don't want to be treated poorly due to the credit union's own error and an editor that doesn't know correct punctuation. What do you do?