SteveSoCal Wrote:
-------------------------------------------------------
> How many times have you received a an email offer,
> only to have it followed by a correction stating
> that erroneous information had been published.
> Are you outraged by that?
>
> I think the issue was not necessarily the mistake,
> but the way it was announced, and handled, and the
> time it took to have it corrected.
Respectfully disagree, Steve.
The outrage was twofold:
1. MarketForce made an error, but then altered the shoppers' signed CPIs AFTER THE FACT to reflect a number that was 90% lower than the original offered fee. The CPI is a legal document, and altering it after it has been signed is FRAUD.
2. MarketForce then weakly rebutted with this offer: if shoppers wanted their original fees paid, they had to email the help desk.
The whole tenor and tone of the MarketForceHelpDesk user posts was imperious and unapologetic.
For the life of me, I couldn't understand why people "liked" it when MarketForceHelpDesk finally did the ethical thing. I wouldn't have "liked" that with the V-God's 10-micron pole.
Edited 1 time(s). Last edit at 07/27/2012 11:30PM by MissyH71.