reefshoe Wrote:
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> It is standard for Marketforce to answer very few
> shopper questions or accusations that are not
> directly related to the instructions to perform a
> shop?
As a friend pointed out, "What is the point in getting into a pissing match with a shopper?" If they feel they have functioned properly within their parameters they and most companies will avoid pissing matches. Sometimes when I have asked non instruction questions I have been told, "You will just have to trust our systems for that." Talk about a non answer! But I understand on a certain level and if I were running an MSP I would probably instruct my employees to give a similar non-answer to things that were not directly related to performing shops.