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No Communication From SENTRY At All...

November 04, 2011 05:36PM
Greetings,
I haven't EVER been able to get a live person at SENTRY Marketing, Ever.
I had to decline one shop after I had accepted it because I didn't find out until AFTER I had accepted it that the second person was a requirement, Not an option, AND I was to have a car for the Valet.
It didn't say that part anywhere!
Ok, fine. The Shop was cancelled with no comment.
The following week, they sent reminders for other, upcoming shops.
I completed one, then signed in to complete the report, and it said my account had been disabled.
No warning, no email. The day before, I had signed in fine.
I spent reimbursable money for that shop, and I still can't get a live person on the phone there.
No return calls, no communication whatsoever..!?!
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More Discussions About Sentry Marketing Group (All Companies)
November 04, 2011 07:23PM
YoungImages, have you read the threads on this board about Sentry? If not, I suggest you do. I did my first shop ever with them and that was enough for me. If I judged mystery shopping on that first experience only, I would have quit immediately. Thankfully I tried other companies and was treated fairly and had a good experience, so I've kept at it.
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November 05, 2011 02:03AM
I have had a totally different experience with Sentry. I have done 14 shops for them and have never had a problem. I did have to reschedule one and it was done quickly, via e-mail. While the input can be a little tedious, the fees are fair and the reimbursements are more than adequate.
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November 07, 2011 07:23PM
I did my a shop for Sentry last week. I had scheduled the shop for one day and had a personal emergency and completely forgot about it. I received an email from Teri asking about the shop. After I explained what happened, she immediately rescheduled the shop for the next day. I completed my shop and received feedback 2 days later. I didn't get a number grade, but maybe they don't do those anymore?


Have you tried emailing Jen or Dave? I've never had a problem with communication from them.
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November 08, 2011 02:34PM
I had an issue with not being able to get onto Sentry's non-Prophet site. I emailed the scheduler (Jennifer) and the email on the website for login issues and got a reply back from both within two hours.

I know what you're talking about with the conflicting instructions. One says one person is okay but no more than two people with one entree per person must be ordered while the other states at least two people with more okay and a required entree of wings and ribs.

I plan on emailing the scheduler to let her know. It's likely the client updated the requirements and only one set of instructions were changed.
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November 08, 2011 05:56PM
As a follow-up, I got a call from the owner of the company asking if my concerns about the login were handled to my satisfaction. I advised him about the conflicting instructions but let him know that since the requirements overlapped one another, that I made sure ALL requirements were met. No issues.

We did have a discussion about calls versus emails. Most MSPs prefer emails because they get a ton of calls, which usually take longer to answer than an email does because of the courtesy of small talk and/or not getting to the point. With email, it's easier to be direct and to the point while being professional and polite also.

As a shopper or an editor, I'd RATHER deal with people via email, especially if it's a job I don't want. If I'm on the phone, I might be guilted into taking it. By email? Nope. Plus companies aren't around at 2 a.m. to answer my calls. And if I get someone particularly obnoxious, I'm more than likely to be blunt and get into an argument if it's over the phone. By email...I can revise that sucker until I'm not longer SCREAMING at the intended recipient. Plus my word choices will be better when I'm thinking through my reply instead of answering off the cuff and pausing with "um" or "uh" as I'm thinking what to say next. winking smiley
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November 08, 2011 07:02PM
No communication? It's hard to get Dave OFF the phone! (That's a inside joke for anyone who has ever spoken with Dave. I'm sure he takes no offense by it).

I would consider Sentry one of the more communicative MSCs out there, though.

They key is that you generally have to use their ticketing system or email for problems.
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November 08, 2011 07:09PM
LOL - I was actually going to say the same thing about the phone... it is kind of weird that he hasn't posted here. I wonder if he is okay?
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