I recently had an issue with a scheduler with GfK and I'm wondering if it would make a difference to report it, and if so, who do I report it to?
I did a shop for them and input the report on the same day as expected. The next day I got an email saying the shop was canceled because the report wasn't received. The email also said to reply to the email if this wasn't correct. Not only did I reply to the email, I called and left messages at the main number. I did not contact the scheduler directly because her information was not on the shop details.
Well, 2 weeks, 4 emails and 3 phone messages later I see a bonus offered for the exact shop I already completed from the scheduler. Since I now had her direct information, I emailed her and explained I already did the shop and had been trying to reach her for a few weeks. I also included the business card for the shop I did and copies of the previous emails I sent.
The scheduler told me she had already assigned it to someone else and in the future to contact the scheduler directly. I replied to her and told her I would have directly contacted her earlier but my phone calls and emails were never responded to, plus her information was not in the shop details in the first place.
I told her I expected to be paid for the shop because I did what I was supposed to do: as instructed, I replied to the email that said the shop was cancelled; I made phone calls and left messages with details on the situation; and I sent additional emails with the proof of shop attached.
I have not heard from her or anyone else from that company. Does anyone have any advice on how I should handle this? I feel as if her superiors need to know because I am one of the few shoppers GfK has in the area and I like working with the other schedulers. The way she handled this was unprofessional and unfair. I have proof that I reached out to her via email numerous times and I'm sure if they looked in their records they would see the same.
Sincerely,
H.A.R.D. at work
Edited 1 time(s). Last edit at 02/08/2012 08:18PM by HaveARayDay.