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How did you email Help Desk?
Did you use the mail option at their site? That way you can link directly to the job number.
Shopper and auditor since March 2012.
Cover all center/north Oklahoma and south Kansas.
Cover all center/north Oklahoma and south Kansas.
BusyBee--I went to 'Contact Market Force Information'.
Then, e-mail help desk. Then I used the pull down options listing the shop numbers and problems.
Evidentally, that doesn't do much.
Then, e-mail help desk. Then I used the pull down options listing the shop numbers and problems.
Evidentally, that doesn't do much.
I've had good luck with using that method, but it doesn't give me a warm and fuzzy feeling to have then have no record of the message or the time it was sent. Some companies who utilize a contact through the website will immediately send you a copy of the e-mail or a confirmation and these are often smaller companies. No reason for Market Force not to offer the same.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I'm sorry, cruiseguy. I don't know of any way to retrieve a copy of your email sent that way. =(
Actually, my post was to warn others against using the help desk
e-mail and to use their personal e-mail which you have more control over.
e-mail and to use their personal e-mail which you have more control over.
Yes and that is also true for Service Sleuth and others. I had that problem and the scheduler claimed never to have received my message by Help Desk or email. To this day I have a "Final Notice" mark on my Shop Log which really annoys me.
Market Force did not read my message fully and read it on the very day that the shop was to be done and lo and behold, cancelled the shop which I was actually doing and have already confirmed I was going to do, at that time. When
I went home to report, it was gone!
The best thing is email the person and forward that email, if it is very important. The shopper is always on the losing end. We have to protect ourselves, even if they get annoyed.
Market Force did not read my message fully and read it on the very day that the shop was to be done and lo and behold, cancelled the shop which I was actually doing and have already confirmed I was going to do, at that time. When
I went home to report, it was gone!
The best thing is email the person and forward that email, if it is very important. The shopper is always on the losing end. We have to protect ourselves, even if they get annoyed.
LisaSTL Wrote:
-------------------------------------------------------
> I've had good luck with using that method, but it
> doesn't give me a warm and fuzzy feeling to have
> then have no record of the message or the time it
> was sent. Some companies who utilize a contact
> through the website will immediately send you a
> copy of the e-mail or a confirmation and these are
> often smaller companies. No reason for Market
> Force not to offer the same.
Ok, I assume you are talking about purple. Whenever I used blue help desk I have always received a message saying they are busy and they will email me when they have time.
-------------------------------------------------------
> I've had good luck with using that method, but it
> doesn't give me a warm and fuzzy feeling to have
> then have no record of the message or the time it
> was sent. Some companies who utilize a contact
> through the website will immediately send you a
> copy of the e-mail or a confirmation and these are
> often smaller companies. No reason for Market
> Force not to offer the same.
Ok, I assume you are talking about purple. Whenever I used blue help desk I have always received a message saying they are busy and they will email me when they have time.
Shopper and auditor since March 2012.
Cover all center/north Oklahoma and south Kansas.
Cover all center/north Oklahoma and south Kansas.
The blue and the purple has there own perks when it comes to "notifying the help desk".
Whenever I need to notify the help desk, I email, using the drop down box and my personal email account. I email the help desk/scheduler/editor/person the same email, including addressing a copy to myself. That is my proof.
The help desk will email back an "Out-of-Office Reply", but at least I have two copies(proof) for notifying the MSC.
sorry,cruiseguy.
Whenever I need to notify the help desk, I email, using the drop down box and my personal email account. I email the help desk/scheduler/editor/person the same email, including addressing a copy to myself. That is my proof.
The help desk will email back an "Out-of-Office Reply", but at least I have two copies(proof) for notifying the MSC.
sorry,cruiseguy.
No, I am referring to the help desk on the mystery shopping side. Yes, you will get an a generic out of office reply, but that e-mail doesn't provide a copy of what you sent or when you sent it. It is always advisable to practice CYA when dealing the Market Force.
charyuop Wrote:
-------------------------------------------------------
> OK I assume you are talking about purple.
> Whenever I used blue help desk I have always
> received a message saying they are busy and they
> will email me when they have time.
charyuop Wrote:
-------------------------------------------------------
> OK I assume you are talking about purple.
> Whenever I used blue help desk I have always
> received a message saying they are busy and they
> will email me when they have time.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Two other things... First in addition to emailing them at helpdesk@marketforce.com (which can take up to 3 days for them to read, BTW) you can call them There is a helpdesk number.
Also I don't understand... if you submitted the shop, and they contacted you about a timing issue, then they reopen the shop for direct editting.
Also I don't understand... if you submitted the shop, and they contacted you about a timing issue, then they reopen the shop for direct editting.
Take a screen shot before you submit the email. Shift+PrntScrn "copieswhat's on your screen, then paste into ms paint and save the graphic file.
Google if you want details.
Not as good as an email but at least its something.
Google if you want details.
Not as good as an email but at least its something.
Great advice! For proof it certainly should be almost as good as e-mail. The date and time should be visible as well. While they could argue that you never hit submit or you changed the date and time on your computer that would be kind of silly of them.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
WIN!
Great advice. Thank you.
pdxandrew Wrote:
-------------------------------------------------------
> Take a screen shot before you submit the email.
> Shift+PrntScrn "copieswhat's on your screen, then
> paste into ms paint and save the graphic file.
>
> Google if you want details.
>
> Not as good as an email but at least its
> something.
Great advice. Thank you.
pdxandrew Wrote:
-------------------------------------------------------
> Take a screen shot before you submit the email.
> Shift+PrntScrn "copieswhat's on your screen, then
> paste into ms paint and save the graphic file.
>
> Google if you want details.
>
> Not as good as an email but at least its
> something.
Sometimes I feel like more of a detective than a mystery shopper:-)....
very hard to find trustworthy people anymore...!!!
very hard to find trustworthy people anymore...!!!
I always thaought Market Force was at least honest. I have shopped for them for four years.
Next saga: I received a phone call from the scheduler begging me to do a couple of mystery shops in the area. I accepted when able to work out a time that would work with my schedule. I recieved confirmation e-mails on both. I then waited a day to pull up the instructions as the shops were about a week away. The next day when I went in to get the instructions for the shops I found an e-mail stating the shops were cancelled and my independent agreemant was cancelled also.
I e-mailed and asked for an explanation. I also reminded them I had never had an issue with a shop. They have never even had to contact me for a correction or explanation.
This is thier response :
"Good afternoon,
Thanks for writing in. Unfortunately, we have decided that we cannot offer you any more assignments. As you know from reviewing the Shopper Quality Standards that are posted on our shopper website, we review each shopper's shopping history using several different historical reports. We hope that you can understand that we cannot share the specifics regarding why you are no longer being given the opportunity to select new shops; doing otherwise could reveal some of the most confidential and proprietary aspects of our business. Because Market Force is unique in this industry, we are not at liberty to share the decisions behind how and why shops are or are not offered to certain shoppers. However, we have had to remove your name from our shopper database and we will not be able to offer you any more assignments.
If you have any additional questions or concerns, please e-mail the Help Desk.
Thank you"
I guess I am just another victem of Market Force. It will give me time to focus on mystery shopping companies taht truly respect shoppers. It is quite obvious Market Force does not fall in this catagory.
JUST AN FYI for fellow shoppers to beware.
Next saga: I received a phone call from the scheduler begging me to do a couple of mystery shops in the area. I accepted when able to work out a time that would work with my schedule. I recieved confirmation e-mails on both. I then waited a day to pull up the instructions as the shops were about a week away. The next day when I went in to get the instructions for the shops I found an e-mail stating the shops were cancelled and my independent agreemant was cancelled also.
I e-mailed and asked for an explanation. I also reminded them I had never had an issue with a shop. They have never even had to contact me for a correction or explanation.
This is thier response :
"Good afternoon,
Thanks for writing in. Unfortunately, we have decided that we cannot offer you any more assignments. As you know from reviewing the Shopper Quality Standards that are posted on our shopper website, we review each shopper's shopping history using several different historical reports. We hope that you can understand that we cannot share the specifics regarding why you are no longer being given the opportunity to select new shops; doing otherwise could reveal some of the most confidential and proprietary aspects of our business. Because Market Force is unique in this industry, we are not at liberty to share the decisions behind how and why shops are or are not offered to certain shoppers. However, we have had to remove your name from our shopper database and we will not be able to offer you any more assignments.
If you have any additional questions or concerns, please e-mail the Help Desk.
Thank you"
I guess I am just another victem of Market Force. It will give me time to focus on mystery shopping companies taht truly respect shoppers. It is quite obvious Market Force does not fall in this catagory.
JUST AN FYI for fellow shoppers to beware.
You have joined a very large pool of shoppers. It has always been fascinating that Market Force considers their standards to be so proprietary as to border on being an issue of national security.
BTW, I also want to thank you. Many times new forum members rail against mystery shopping companies without providing any details of their issues. You have explained it well and the community will appreciate the time you took. Stick around and you will find that many, many companies are willing to treat a shopper with respect and appreciate our part in this equation.
Our motto should be, "Mystery shoppers: putting the shopping into the mystery."
BTW, I also want to thank you. Many times new forum members rail against mystery shopping companies without providing any details of their issues. You have explained it well and the community will appreciate the time you took. Stick around and you will find that many, many companies are willing to treat a shopper with respect and appreciate our part in this equation.
Our motto should be, "Mystery shoppers: putting the shopping into the mystery."
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Condolences on your loss, afg. Bury them at sea, or spread their ashes. Sounds like it was a life well-lived.
Regarding cruiseguy's thread topic, any MSP site with a contact us/help desk link-- when possible, I copy their email address and send from my own email account. This way, I can save a copy. If not possible to send from my email account, I copy/paste help desk communications and save for my records.
Regarding cruiseguy's thread topic, any MSP site with a contact us/help desk link-- when possible, I copy their email address and send from my own email account. This way, I can save a copy. If not possible to send from my email account, I copy/paste help desk communications and save for my records.
Yes Mert, I have learned the 'loss' way.
Never again will I go the Contact Us/Help Desk route.
I do hope my post has been a help to others.
Cruising middle Tennessee.
Never again will I go the Contact Us/Help Desk route.
I do hope my post has been a help to others.
Cruising middle Tennessee.
I had a major issue last week with Market Force. I have been a highly-rated shopper for them and worked very happily for about a year until communication with the help desk absolutely broke down. I had a really positive conversation with a manager there and they may be able to help. Try e-mailing HDManagement@marketforce.com about your issue with the help desk. Obviously there's some kind of personnel crisis. They've lost me as a shopper for awhile until I feel confident that this has been fully resolved.
Shopping since 2009
MSPA Gold
MSPA Gold
I guess I am in good company. I know that Market Force has made an error. However, they obviously have no desire to correct it. Their loss. I will still enjoy shopping for some of my favorite companies who do treat me with respect.
At least the message board on the purple side does allow you to track your messages. In the instances I have had, they have marked in closed before I felt there was any resolution, but at least I can still track the conversation.
with Blue, I just get an automatic out of office reply and someone follows up later. Unfortunately the queries to that help desk are not retrievable.
I really dislike the form letter they send out when you are gone. I haven't gotten one yet, but have seen them posted. I just think it is so wrong to be gone with no warning at all. Unless it is truly an unforgivable action, such as they have proof you were committing fraud and not actually doing the shops that is one thing, but a little gentle guidance may be all that is needed to turn a good shopper into a great one.
with Blue, I just get an automatic out of office reply and someone follows up later. Unfortunately the queries to that help desk are not retrievable.
I really dislike the form letter they send out when you are gone. I haven't gotten one yet, but have seen them posted. I just think it is so wrong to be gone with no warning at all. Unless it is truly an unforgivable action, such as they have proof you were committing fraud and not actually doing the shops that is one thing, but a little gentle guidance may be all that is needed to turn a good shopper into a great one.
1. I would cut and paste the Help Desk email so you have proof you sent it.
2. I have spoken to a scheduler in detail about why they get rid of shoppers.
He said:
"Late reports, reports not turned in the 12 hour window, unable to read receipt, cancelling your shops, resceduling your shops, unable to provide receipt, not following directions, and the BIG ONE: Not responding to Market Force, when there is an issue with your shop, in a timely manner.
So, it's not a "mystery" afterall for alot of shoppers who disappear off the radar of availability...
2. I have spoken to a scheduler in detail about why they get rid of shoppers.
He said:
"Late reports, reports not turned in the 12 hour window, unable to read receipt, cancelling your shops, resceduling your shops, unable to provide receipt, not following directions, and the BIG ONE: Not responding to Market Force, when there is an issue with your shop, in a timely manner.
So, it's not a "mystery" afterall for alot of shoppers who disappear off the radar of availability...
Sunny does this scheduler say why they would restrict a shopper from taking assignments by a particular client, yet still keep the same shopper on their books for many other clients?
I don't think this scheduler gave you the whole picture as much detail as he might have chosen divulge with you. He just gave you the vague and lame generalized excuses that they mail ad nauseam whenever a shopper enquires about their status.
Market force still has a lot to answer to HUNDREDS of shoppers and if they are anywhere close to honest they would answer to each one accordingly to their case and they would INCLUDE ALL DETAILS to those who have a right and a duty to know them!
I am sure that all of us here do their best to perform a job to the best of their ability. When we fail, a little HONEST GUIDANCE from the MSC, would not only be appreciated but it could go a long way! Market Force does not even consider this option....nor gives this chance. They decide they're getting rid of a certain shopper and THAT's IT!
I don't think this scheduler gave you the whole picture as much detail as he might have chosen divulge with you. He just gave you the vague and lame generalized excuses that they mail ad nauseam whenever a shopper enquires about their status.
Market force still has a lot to answer to HUNDREDS of shoppers and if they are anywhere close to honest they would answer to each one accordingly to their case and they would INCLUDE ALL DETAILS to those who have a right and a duty to know them!
I am sure that all of us here do their best to perform a job to the best of their ability. When we fail, a little HONEST GUIDANCE from the MSC, would not only be appreciated but it could go a long way! Market Force does not even consider this option....nor gives this chance. They decide they're getting rid of a certain shopper and THAT's IT!
Market Force tried to dismiss me more than once. One time, my scheduler stepped up and admitted that she goofed, and Market Force reinstated me. My scheduler had a great attitude but Help Desk did not, even after they found out it was not my fault.
When Market Force tried to dismiss me again (years later), I told them they could do whatever they wanted but good luck finding another shopper to replace me in my area for one of their clients. That client had multiple projects that required someone who spoke certain languages. I spoke those languages. My demographics also matched the demographics of many of the client's customers in my area. Market Force schedulers used to call or email me and offered big bonuses for me to do those shops because they had trouble finding someone else who could/would do them.
It was funny how quickly Market Force changed its tune and made nice.
IMO, Market Force does not care much about individual shoppers compared to what the company thinks is the best way for it to be successful. It believes dismissing shoppers without explanation is the best way. Market Force is not dishonest. It is just not forthcoming, gentle, nice or kind when it slaps a shopper with one of its I-won't-tell-you-why-we're-discarding-you-like-garbage emails.
Market Force can and will do whatever is in its power to do. I am aware of this and have no warm and fuzzy feelings for, or loyalty to, this company. It is purely a business relationship. I honor the ICA agreement, choose shops that benefit me sufficiently, perform them well, and do not do Market Force any special favors. If they need my services badly, they need to pay an appropriate bonus. If they tell me today that I am dismissed, I won't like it but I won't be angry, sad or hurt. I also won't doubt myself and wonder what I did wrong. There are plenty of fish in the ocean. =)
When Market Force tried to dismiss me again (years later), I told them they could do whatever they wanted but good luck finding another shopper to replace me in my area for one of their clients. That client had multiple projects that required someone who spoke certain languages. I spoke those languages. My demographics also matched the demographics of many of the client's customers in my area. Market Force schedulers used to call or email me and offered big bonuses for me to do those shops because they had trouble finding someone else who could/would do them.
It was funny how quickly Market Force changed its tune and made nice.
IMO, Market Force does not care much about individual shoppers compared to what the company thinks is the best way for it to be successful. It believes dismissing shoppers without explanation is the best way. Market Force is not dishonest. It is just not forthcoming, gentle, nice or kind when it slaps a shopper with one of its I-won't-tell-you-why-we're-discarding-you-like-garbage emails.
Market Force can and will do whatever is in its power to do. I am aware of this and have no warm and fuzzy feelings for, or loyalty to, this company. It is purely a business relationship. I honor the ICA agreement, choose shops that benefit me sufficiently, perform them well, and do not do Market Force any special favors. If they need my services badly, they need to pay an appropriate bonus. If they tell me today that I am dismissed, I won't like it but I won't be angry, sad or hurt. I also won't doubt myself and wonder what I did wrong. There are plenty of fish in the ocean. =)
sportofficial Wrote:
-------------------------------------------------------
> Sunny does this scheduler say why they would
> restrict a shopper from taking assignments by a
> particular client, yet still keep the same shopper
> on their books for many other clients?
>
> I don't think this scheduler gave you the whole
> picture as much detail as he might have chosen
> divulge with you. He just gave you the vague and
> lame generalized excuses that they mail ad nauseam
> whenever a shopper enquires about their status.
>
> Market force still has a lot to answer to HUNDREDS
> of shoppers and if they are anywhere close to
> honest they would answer to each one accordingly
> to their case and they would INCLUDE ALL DETAILS
> to those who have a right and a duty to know
> them!
>
> I am sure that all of us here do their best to
> perform a job to the best of their ability. When
> we fail, a little HONEST GUIDANCE from the MSC,
> would not only be appreciated but it could go a
> long way! Market Force does not even consider this
> option....nor gives this chance. They decide
> they're getting rid of a certain shopper and
> THAT's IT!
You are right Sport. Perhaps he gave a "blanket response" to why shoppers are penalized, deactivated or permanantly removed.
I did ask him why shoppers were removed and some "quite suddenly" and that is when he told me.. in my last post...
I think we all get "put out to pasture" when we reach a certain number of shops or they want "fresh new blood"...
-------------------------------------------------------
> Sunny does this scheduler say why they would
> restrict a shopper from taking assignments by a
> particular client, yet still keep the same shopper
> on their books for many other clients?
>
> I don't think this scheduler gave you the whole
> picture as much detail as he might have chosen
> divulge with you. He just gave you the vague and
> lame generalized excuses that they mail ad nauseam
> whenever a shopper enquires about their status.
>
> Market force still has a lot to answer to HUNDREDS
> of shoppers and if they are anywhere close to
> honest they would answer to each one accordingly
> to their case and they would INCLUDE ALL DETAILS
> to those who have a right and a duty to know
> them!
>
> I am sure that all of us here do their best to
> perform a job to the best of their ability. When
> we fail, a little HONEST GUIDANCE from the MSC,
> would not only be appreciated but it could go a
> long way! Market Force does not even consider this
> option....nor gives this chance. They decide
> they're getting rid of a certain shopper and
> THAT's IT!
You are right Sport. Perhaps he gave a "blanket response" to why shoppers are penalized, deactivated or permanantly removed.
I did ask him why shoppers were removed and some "quite suddenly" and that is when he told me.. in my last post...
I think we all get "put out to pasture" when we reach a certain number of shops or they want "fresh new blood"...
I would prefer if they block me from xx shops, if I had done xx number, but allow me to do other shops. They are the largest msc and they pick up new shops all the time, they pay timely and their shops are easy.
Not my circus - Not my monkeys @(*.*)@
~Polish Proverb~
~Polish Proverb~
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