Very long, here's a short copy, see my previous posting with BBB link for the long versionConsumer Complaints
This Business is not BBB Accredited
FreemanGroup
Phone: (972) 479-1345
Fax: (972) 479-1366
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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Customer Complaints Summary
42 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type
Total Closed Complaints
Advertising / Sales Issues 1
Billing / Collection Issues 16
Problems with Product / Service 25
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 42
Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by ResolutionAbout Complaint Details
Complaint Resolution Log (42)
BBB Closure Definitions
Complaint resolved with BBB assistance (7 complaints)
08/01/2012 Billing / Collection Issues
07/27/2012 Billing / Collection Issues
07/10/2012 Problems with Product / Service
06/25/2012 Billing / Collection Issues
02/28/2012 Problems with Product / Service
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The business failed to resolve the complaint issues (1 complaint)
04/01/2013 Billing / Collection Issues | Read Complaint Details
Additional Notes
Complaint Category: None of the Above - Credit, Billing or Collection Complaint Issue
Complaint: I did three hotel shop reports for this company back in May and June of 2012. Money owed is reimbursements and shop fees combined.
I did three jobs for this company back in May and June of 2012. Payment was promised to me in 60 to 90 days. After 60 days, I contacted the company with no response whatsoever. I emailed many different people including Bill Freeman himself. I received no response. I am left with no option, but to leave a complaint to the BBB.
I am owed 307.59 in reimbursements for 3 hotel stays that I went out of my way to complete. I am also owed 60 dollars in fees promised to me for completing these shop reports.
Business' Initial Response
LAW OFFICES OF JUDITH A. SWIFT, P.C.
10501 North Central Expressway, Suite 301
Dallas, Texas 75231
February 13, 2013
Better Business Bureau
1601 Elm Street, Suite 3838
Dallas, TX 75201
Telephone 214-696-6200
Facsimile 214-692-0660
email: info(iJ!judith_swift.CQJ)l
Re: Case # 91244187: Danielle Felts
I represent Freeman Group, Inc. and write now in response to the complaint Ms. Felts filed with
your office against the company. My Felts first contacted the company on February 7, 2013
requesting payment of a year old invoice in the amount of $347.59. After verifying that the
amount asserted in her letter matched the company's records, the letter was forwarded to me
for response. I sent Ms. Felts an email regarding her invoice on February 13, 2013. I note that
her complaint to the Better Business bureau was received February 10, 2013- three days before
she received my response. The concerns raised in her complaint to the BBB were addressed in
my letter. If you need anything further regarding this, please feel free to contact me.
Cordially,
Judith A. Swift
Cc: Freeman Group, Inc.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the company numerous times prior to the aforementioned date. This just happens to be the only time that it was forwarded to Freeman Group's lawyer who is probably getting paid a nice amount of money herself. I'm not satisfied with her response because her response doesn't involve me receiving the payment owed to me.
BBB did not receive a response from business (34 complaints)
01/21/2013 Problems with Product / Service
01/11/2013 Problems with Product / Service
11/30/2012 Problems with Product / Service
11/26/2012 Problems with Product / Service
11/26/2012 Problems with Product / Service
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Edited 1 time(s). Last edit at 07/14/2014 11:35AM by cindy55.