Dear ladymom,
I am so sorry to hear that you had a negative experience with our company. I apologize for the repeated communication that frustrated you. We understand and appreciate that many shoppers like yourself have many commitments beyond mystery shopping, including full time jobs. When we have a shop that must be completed on a tight deadline it is important for us to know ASAP that the assignment has been "confirmed" by the shopper so that we know we can stop working to fill that assignment. Because email can get lost in cyberspace and caught/blocked as spam, etc. we often follow up in urgent situations with a phone call. If we don't hear back in a timely manner we do sometimes follow up if the urgency of the situation calls for this. Again I apologize that you found our communication to be inconsiderate and rude, but please do understand this is a business for us and in the competitive world of mystery shopping in a down economy every shop and every client is very important to our business and our employees. I am disappointed to hear that you will not be working with us again and hope that you accept my apology.
Regards,
Scot A. Carson
Amusement Advantage, Inc.
Guest Experience Solutions