Wow,
I never had them do that to me. I am glad you printed out the dispatch sheet. I always do right away. I would have called right away and asked to speak to a manager. I am very surprised. This does not seem right.
blessdx11 Wrote:
-------------------------------------------------------
> I signed up for a remote, hard to fill oil change
> yesterday morning. I did the job yesterday, which
> was a 168 mile round trip (at 11 mpg). I found a
> few small jobs to fill out my day, but would have
> never done it without the oil change. As
> advertised, the dispatch sheet (which I printed
> out) read:
> "Renumberation: Reimb Up To 45.00 + Cash Pmt 70.00
> + Self-Assign Incentive 50.00"
>
> I thought that was very clear. I did the job,
> and when I went to enter the report last night,
> found that Bestmark had changed the dispatch sheet
> (is that even legal once I've signed it - isn't it
> a binding contract?) to read the the cash pay was
> 20 with a bonus of 50 for a total of 70. I think
> that is pretty poor business ethics. I did the
> oil change, (45.84 + 2 hour wait). I did not
> enter the report as I knew that once I did there
> would be no chance of them changing the pay fee to
> what was initially offered and agreed upon. I
> emailed the right away, and they wrote back that
> the lowered amount was the fee, and asked me to
> put in my report. I replied that I had issues
> with the lowered pay fee and said that I would be
> happy to input my report as soon as the pay fee
> was reinstated to what our initial agreement was
> (paraphrase).
>
> Bestmark canceled my shop a little bit ago saying
> that I did not input my report on time (even
> though I have been communicating with them, and
> this is THEIR issue). What a crock. I find it
> amazing that some of these mystery shopping
> companies say they are so great at analyzing
> customer service obviously don't know a hoot about
> it. ROFL!
>
> *thanks for letting me rant
it ended up being
> an expensive day for me...but certainly a learning
> experience.