Hello everyone! I have been lurking for awhile, learning as much as I can from all of the posts everyone so kindly share on this website. Thank you all so much for taking the time to connect. I have not felt I have had anything to contribute, and I have been able to search out answers to my questions in archives. Today, I have run up against an issue that I can not seem to resolve on my own, and any input would be greatly appreciated from the forum.
I recently took an assignment with Intelli-shop That were recorded telephone calls. They were a group of six calls and the posting stated I needed to complete all six to receive payment. I performed all of them as scheduled, one call was to a disconnected number. I tried to get the call to record on 3 separate occasions, but the system would not record for some reason. I emailed the scheduler and two other people at Intellishop, one responded for me to close the shop with an explanation, but never responded to my emails asking how I could do that since the recording did not record. I subsequently emailed at least 3 times, called Christmas Eve and was able to get an operator to pick up and then I was put into voice mail, where I left a message and never received a call back. I just checked my job log where I was given a 1 on the shops for not responding to the proofreader's email, and I have looked everywhere for that email and can't find it. I received emails on all of the other shops, they all came to my inbox, not my spam. I have tried and tried to get through the automated system to talk to someone at Intellishop, and after 20 minutes and 6 calls and 2 voice mails, I give up.
My question, does anyone have any idea how I can get past the automation to speak to someone at Intellishop? I have sent 6 emails to 3 different people, receiving responses to every one that my email is important to them and they will respond within 24 hours.Never heard from anyone. I left 2 voice mails that promised to get back to me, and tried to email the proofreader mailbox, and it bounced back as undeliverable. I am out of ideas. I am hoping someone might be able to direct me to a way I can speak to someone to resolve this. I would not be so concerned if it was just the one shop, but it appears payment could be in jeopardy for all of them.
Thanks again for the wealth of wisdom you all share on this forum.
Sarah