Gapbuster Rejected / Cancelled

I did a shop for Gapbuster on February 25, out of town and bonused. I had done the same shop in my own city the day before without issue.

Three days later, beside the February 25 shop, it said in red "Rejected / Cancelled". Huh? I completed the shop at the correct time, on the correct day, followed all instructions, had no problems, uploaded the required picture, etc. I did not receive an email or call, asking for clarification of any kind.

I have emailed them three times to ask about the status change and I am not getting a reply. I first replied to the confirmation email, then I sent an inquiry through their site, and then I sent a third inquiry through their site under another heading (assignments, other I believe). I have not heard anything back.

Has anyone experienced this? They do not have a phone number to call. I don't want to not get paid, because I did go out of town and had been promised a bonus. The only other thing I can think of is - when they call me next to take a shop, ask the scheduler on the phone to sort things out.

Any suggestions?

**********************************
Always take the high road.

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Yes, last week. I'm going to email again. I don't like seeing that big red rejected/cancelled for no reason on my screen.

There used to be a phone number in Australia, but I can't find it anywhere. Good luck!

A few years ago, with a client they don't have now, they rejected my shop and I was sure I had made no mistakes. The next time they called asking me to go there I just said "No, I followed the directions and you didn't pay me." The schedular put me on hold, then came back and offered me enough to make up for that unpaid shop. Not the same as finding out and resolving what the issue was, but my pocket book was satisfied. It was an out of the way place I used to go to sometimes, but not many others do.
If it were near the end of the month I'd be expecting a phone call from them and I'd ask for a phone number.

Keep sending them emails, they will respond eventually. Don't give up and try to reach out to them again. They will eventually respond and hopefully will take care of you. What a pain for you, keep trying....

I filled out an application over a year ago. And the reply stated "You do not qualify." Now I just recently filled out an application and the same email came back. Sooooooo, I filled out a fictious application and it came back I did not qualify. I don't get it, but it might be a blessing in disguise!

I still have not heard a thing. Very unprofessional in my opinion.

**********************************
Always take the high road.

In my experience, they take a long time to respond. If I want them to call me, I submit an enquiry requesting a shop and for them to call me as I have questions.

Sorry to hear about your problem with Gapbuster - I'm experiencing exactly the same thing with them right now.
Late January they rang & begged me to do a job ( an expensive one involving a fuel purchase) & offered a very generous bonus - I agreed, did the job went to upload it only to find the dreaded Rejected/Cancelled on my screen...grrrrr! I've sent 6 emails about this - no response at all.
I've been with them for 3 years & I have always found them to be very communicative (to the point of being a pest!) when they want something from me & very slow to respond if I have a problem.
I'm at a loss as to why their communication has now completely stopped. Very, very disappointed.
Lfarrer above - that is a very good strategy!!! Thanks. I'm off to send a shop enquiry now.

I have sent a number of emails about assignments and never received a response. However, they're the first to call me if they need a shop done in my backyard.

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Mike T
Looking for shops in Western Canada

"Life is good because the alternative is forever "

It is sheer crazyness to do business with a company on the other side of the world! I did 10 cell phone shops for them one month last year for $100 to $150 each. Im not going to lie and say I was not wondering if I would ever see that 1250 they owed me but they paid on time. They have not had any shops in my area since and I'm good with that.

Gapbusters has moved their Canadian scheduling services to Malaysia, so expect some delays in getting a response from them. Dhunt1, I'm not sure if you're a Canadian shopper or not, but I had the same problem with getting a response from them. It took a few days longer than usual, but I did finally get a response, an apology and an explanation for the delay. From what I understand, there is only two people left dealing with the Canadian shoppers in Australia, and they are going through the emails and inquiries as quickly as they can.
The schedulers in Australia who deal with the Canadian shoppers are really awesome people, so if there is something they can do to help you, they will. As for the shop being rejected/cancelled, Prince is correct. I've had it happen too, and it is frustrating, but just keep trying to contact them and talk to them and they will make it up to you.
Like I said, they are really awesome in Australia, and I'm truly going to miss working with them.

I agree with you Sj that the Australian staff have always been very good - until now. I'm an Australian shopper (with Gapbusters for 3 years) & I think the re-shuffling within the company is affecting them very badly here in Australia right now.

I've sent 6 emails in the past 2 weeks - with absolutely no response. Yesterday I tried Lfarrer's suggestion of requesting further info for a job & it worked. A Gapbuster Rep phoned me yesterday. He listened to my problem regarding a missing 'upload receipt' link & he said he'd check into it. Well, today I logged in to Gapbusters and found my account suspended! I've sent them an email letting them know how upset I am about this - but I really don't expect a reply.
Whatever the problem is that they're having regarding not replying to our emails had better be straightened out quickly - their reputation is sinking quickly. This is a pity as I've enjoyed working for them. But this was the last straw for me.

I am really sorry to hear that BellaRose, and I truly hope they get that straightened out for you. I do agree that whenever mystery shopping companies do any restructuring, it seems that it is us shoppers that pay for it, whether it be confusion between two departments, or delays in responding to emails, or, I am really hoping that this doesn't happen, errors or delays in payment.
I don't know about anyone else here, but I try to build good working relationships with my schedulers so that they know when they need a shop done, they can call me and count on me to get it done. In return, I know that if I have a problem with any of my shops, I can then contact them and it will all be straightened out. It always makes me a little sad when the schedulers I get to know and work with are transferred or just "disappear" for lack of a better word.
I do hope that everything works out for you. Keep us updated.

Edited 1 time(s). Last edit at 03/15/2013 08:58PM by Sj.

This all sounds like the familiar, they are going out of business. I've seen this happen several times, the same criteria, same automatic canceled for no reason; same 'no response', same ole', same ole'. They have no intentions of paying. I'm taking them off of my list. Fortunately, I haven't worked for them in a while.........yeppers

In the United States they seem to hardly ever have any shops. I used to log in and check their site about once a week, not I don't even bother. I have never seen a shop in the Southeastern part of the U.S.A.

Big Ed
Mystery shopping in the Great Smokey & Blue Ridge Mountain ranges of Southern Appalachia (GA, NC, SC, & TN)
BigEdBSA@gmail.com

Dhunt, I did a shop for them too Feb 24th and they cancelled/rejected it for the order coming from the wrong place and I used the number they gave me. They didn't contact me or anything about the cancelled shop.

It's only the second shop I have completed with Gap last one I had to fight to get the payment. It took forever!

This time they had a huge bonus - too good to turn down. Argh!!

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