elcarev68 Wrote:
>
> This happens so very, very often with so many,
> many companies. I'm always torn between being
> proactive by emailing or calling about these
> catch-22's within report entry (but there's not
> often time for these when entering reports at
> night), entering lengthy explanations within
> comments boxes (and they don't all have comments
> boxes), or just entering the closest thing to an
> applicable answer and letting the editor sort it
> out.
What I have found is that different MSC's have different policies (and one of them has a policy that changes from time to time). If I don;t know the policy, I answer the question with the response that is closest to it (without going over, of course), then I email the help desk/scheduler/account rep about what I did and alert them to it so tha they can fix it on their end.