I have a love/hate relationship with Maritz.
I love their scheduler accessibility by phone.
I hate not being able to communicate with the schedulers by email, especially when having to put together multiple routes and read them over the phone while they search their lists and take down info so as to present an offer to their supervisor (I already have it all typed out, can't I just send it to you instead of using 25 minutes out of my 30 minute lunch break to read multiple lists of obscure town names over the phone with you... pleeeeeease?)
I love the huge bonuses that orphaned shops can yield at the very end of the quarter!
I hate the starting prices of nearly everything they offer, and generally have to ask each scheduler, politely, once per client per quarter, to please not call until distance pay is being considered.
I love getting a call from a scheduler for a shop that was never even on the board, but they need it done the day before yesterday and so they don't even bother with let's make a deal and just offer a ludicrous price that I could never say no to.
I hate getting up to five calls per day all the way up to 9:00 p.m. towards the end of each quarter, each from a different scheduler, each asking about the same shops, each taking to the supervisor a distance pay request that each previous scheduler has not been able to get approved.
I love the fact that they have paid every penny they have ever promised, all within the time frame that they've stated.
I hate not being able to communicate with the schedulers by email (yep, I doubly hate that.) And I hate losing that extra minute each invoice takes (because it's a pointless lost minute of sleep per shop.) And I hate how a little bit more seems to be added every quarter to one or more clients' reports.
And I really, really love their schedulers. I haven't encountered a whiff or shadow of rudeness among any of them. They're sincere, earnest, persistent, helpful, grateful, and all around good eggs just trying to get the job done.
And Rebekkah, scheduler par excellence, while I did receive payment for the outrageous sum that it took for me to drive 350 miles to get the last shop in my state done for Q1 this year, you also promised to come clean my bathrooms if I took the job. If you're reading this, please know that I'm still waiting, and they're getting kind of gross.