Gapbuster

Gapbuster has TERRIBLE communications. I suspect it has something to do with them using schedulers that barely speak english.

I'd like to note : I have no problem with someone of any race - but I do have a problem with employing someone to work in a field involving customer service when they barely speak the language.

I do shops for them in Canada - and am probably going to drop them because they have basically got me to do the same shop more than once and it seems they're not going to pay me at all (I suspect they assigned the shop more than once).

now after poking around in here I see some rumors that the company isn't doing so well. surprise.

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There are many threads regarding Gapbuster. It appears that many shoppers are not happy with them.

Only to address the speaking English part of the post. Gapbuster does work worldwide. I have spoken to schedulers from Australia primarily. Most recently the scheduler had a French accent but I cannot be sure if he was based in Europe or in Quebec.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

I do shops for them in Canada as well, and while I agree that it is almost impossible to communicate with them (they very rarely answer my e-mails), they happen to be one of my favourite companies to shop for. The pay is good and the shops are relatively easy. They pay the following month too.

recently my correspondence via email and phone with them has been with people based in asia - and they have broken english that is passable but confusing. especially the emails - couple lines not in sentences, with spelling mistakes etc.

I have never had a call from an Australian or someone with a French accent. All calls to me are always from somewhere in Asia as well, and often from schedulers with strongly accented English and with even worse telephone connections. I get called monthly to do shops at a high rates however, so I don't mind saying "Pardon? Pardon?" multiple times per call. :-)

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Always take the high road.

My Gapbuster calls always come from Australia.

Hello Mystery Shop Forum

I'm hoping that I can answer some general questions you may have about GAPbuster, what we do and why we do it.

I'm keen to try and address some of the general issues raised within the forum - but please understand I won't be able to address specific issues around assignments undertaken. These will need to be addressed through the usual channels.

I'm aiming to review the forum periodically, so apologies if I don't come back to you immediately!

Finally, I'm not sure if I'm being brave or I need my head testing...

... we'll see.

GAPbuster_Manager

Hi GAPbuster_Manager - I think that the main problem stems from the lack of communication. Messages get sent repeatedly, but no one replies. Is this something you can address with your staff?

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Always take the high road.

I had issue payment. Being shorted out. I send 4 e-mail in a 3 months period months ago. Still waiting for a reply. Communication with your company just does not exist. I just hope for the other shoppers that you can change that. I have moved on to other companies.

expect the unexpected

Hello Dhunt1. Thank you for your feedback. I understand how frustrating it must be not to receive a response to your messages. The main problem will be due to the numbers of shoppers we're communicating with on a daily basis and the size of the team available to respond to their enquiries. Whilst we do our best to respond in a timely manner, I can't promise that we'll ever be in a position to answer all enquiries we receive as fast as we / you would like. I will however pass on your comments to the Team to see if there are any better ways of handling the situation.

Hello cherisepearl. I'm sorry you've had problems with payment. There are a number of reason why this could be the case, but unfortunately without specific details it's impossible to comment further. If you're able to share some general questions, I'll do my best to answer them?

Gapbuster recently helped me by fixing a scheduling error (on their end) - but their communication is pretty slow if you are needing to get in touch with them - it took them about 4-5 days to get in touch with me - and by then it had become an even bigger problem than it was originally - but again - they eventually fixed it.

I have problems too. My 2 shops with a Japanese restaurant got invalidate because apparently I did not spend $ 45 in food and drinks. I spent $45 & $ 46 on the other one including gratuity. There was no warning whatsoever on your instructions of non payment if the $ 45 was not met and it does not
tell that this should be before gratuity. I've done shops of this type in the past and there was never a
problem. This is bad for your company as more shoppers find's out how you operate.

Gold Certified
Shopping in San Fernando Valley and Los Angeles

I don't know Gapbuster but one thing I DO know...communication is very important and if you're having problems communicating with the company, as in no replies to your emails etc AND in a language you can comprehend, I would not do any more shops, period! The stress for me is not worth it. They want the work done but, when you have a problem or question, they are not there for you. This is not good at all. That would be a big turn off for me.

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