Has anyone had payment problems with Consumer Connection lately?

I just posted a note asking the same thing. I did a job on March 14/09 and have not yet been paid. They keep telling me that they are behind on payments and for me to just be patient. I don't want to take any more jobs from them, because of this problem.

Don't do any more work for this company, they are ignoring my calls and e-mails. For the last month they keep saying it's coming soon any day. They are theives as for as I am concerned. They are in breach of their own agreement and don't care.

It is of deep concern when the communication stops. Certainly a company may be tired and feel under attack for their inability to pay as promised, but shoppers should not be expected to do volunteer work when they thought they were accepting a fee-for-work situation. Open communication keeps a company having some shred of legitimacy in a bad financial situation. Closing the communication puts them in the 'thief' category in my opinion for sure.

I received communication from Service Impressions that they are hoping to get a series of shops done in June paid on or around the middle of August. They acknowledge these shops should have been paid at the beginning of August. They apologize and indicate they are engaged in getting this sorted out. Yes, I know that apologies do not pay bills, but the email to those awaiting payment at least indicates they have a shred of integrity.

Yes I agree when the communication stops, it is theivery as far as I am concerned. I am making sure everyone knows about it. I just received an e-mail from them again indicating their available shops. Those e-mails do get through but when it comes to payment forget it. This makes mystery shopping look bad on all companies as far as I am concerned. I will be more leary next time. I will do one shop for a company and see how fast they pay before I do any more work for them. Too bad for all other companies as I do good work but I will not be scammed again.

I certainly hear you on it looking bad for all companies. Over time you will find the reliable workhorse companies that respond with shoppers in a businesslike fashion. Of course they require shoppers perform in a businesslike fashion. But after all, you are running a business and developing business relationships.

I have now been paid for March by Consumer Connection. They did reply to my emails and I feel they are trying their best to resolve the current cash flow problems.

I have been MS for CC for over one year now. I have never had any problems in being paid from this company. Actually, I received my payment for March and April today. They may be a few months in behind in paying, but, they continue to call me personally to do assignments, as, some shoppers cancel at the last minute.
I would recommend this company to anyone who would ask about a good MS company to work with

You received payment for 5 months ago TODAY and you continue to work for them and recommend them? To each their own, but you would not catch me there.

Everyone is a genius at least once a year. A real genius has his original ideas closer together.
~Georg C. Lichtenberg

As of Sept 12, I have been paid to the end of May. They still owe me June & July is now outstanding. I agree with Fuschia Girl in that I believe they are trying to resolve their cash flow issues. Regardless, I have stopped doing work for them.

krinklez Wrote:
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> I have been MS for CC for over one year now. I
> have never had any problems in being paid from
> this company. Actually, I received my payment for
> March and April today. They may be a few months in
> behind in paying, but, they continue to call me
> personally to do assignments, as, some shoppers
> cancel at the last minute.
> I would recommend this company to anyone who would
> ask about a good MS company to work with


rinklez, if you are willing to wait and happy with payment five month later, you will probably get a lot of shops from them as other shoppers cancel/refuse to take shops. Most shoppers will not put up with getting paid so late.

Flash, I agree about Service Impressions. They do not have a lot of shops here in south Texas, but I would work for them again. I did a shop for them in June. when payment was late, I got an e-mail, with a contact name and phone number apologizing and giving information on the situation. I got a second e-mail, again explaining. Then I got paid. I thought it was a very up-front and honest way to handle it, and I would not hesitate to take another of their shops. I would, however, hesitate to take shops for companies who pay late, without apology or explanation.