So I got about 10 calls today from a number I did not recognize and they were not leaving messages so I decided to call it back. Turns out it was MF offering me a shop that had been sitting on my board for awhile. The scheduler stated the pay was $35 so I accepted. It's a FF shop at an inconvenient time for me but for $35 i would do it. Well in my confirmation email and on the CPI it states $25!! It was on the board for $26 a week ago and I didn't accept it then so why would I accept it now for a dollar less?? Anyways, I emailed the help desk but I know I won't have a reply in the morning and my shop is in the early afternoon. I'm going to try calling the number I have in the morning but if I can't get an answer I'm not sure what to do. I know I don't want to do it for $25, and I don't want to risk doing it and not getting paid what the scheduler originally told me. But on the other hand I don't want to cancel and risk being deactivated. What would you do?

I would do it because of the risk of being deactivated. Usually they send an email confirmation but I'm thinking if it's on the CPI as $25 then it's going to be $25. So sorry.

I had the same problem before, don't worry about deactivation, explain the problem. I had to contact the help desk three times, $35.00 less then we agreed, and wrong time. They wouldn't budge, I cancelled, no problem.

This time it may be a wash, but, for the next time, maybe you could say to the scheduler, just shoot me that offer by email and I will accept it and confirm it then. Verbal promises aren't worth the paper they are not written on. If I don't have the ability to print it, or replay it, it's all a fairy tale.
I recently declined an offer because the listing on the board and the phone offer didn't match. She seemed somewhat evasive when I told her I needed the offer in writing, so in my mind, she was going to renege on the promised $20 bonus. So by refusing her, I don't think I really lost anything. It was a shop I wouldn't ordinarily even consider, but for enough money, my mind can be changed.(Sometimes)

You could also try calling the Help Desk. The phone number is on the bottom of CPIs. I don't know their hours, but as it's weekend, you may have to leave a message.

If it were me, I would try to get it resolved before the shop. Maybe you misunderstood, or maybe the scheduler made an error. After that, it's a business decision. You wouldn't be deactivated for one cancellation. The cancellation would be noted on your account, but unless there's a pattern of cancelling, no worry. Or, you could chalk it up to a learning experience, and complete the assignment.

Did you check immediately after the phone call? Sometimes it takes them awhile to change the info in the system. I've had that happen and within an hour the amount changes to the correct amount. Check you CPI again to be sure.

They are notorious for holding a grudge for too many cancels for that exact reason.
It is really bait and switch. They hope you will take the smaller amount. Not worth the hassles.

Wait for their reply, the help desk answers even on weekends. If they do not correct it immediately, then reply to that email by explaining that the cpi says $25, when you had agreed to do it for $35, and actually the board offered it for $26. I had always had the amount changed whenever it happened to me.

If it is not worth doing for $25 I wouldn't do it unless the payment is rectified on the CPI. They will pay you what the CPI says regardless of what was verbally said to you. It may have been an innocent mistake but has to be rectified before you do the shop. This is a business and you cannot allow yourself to be low balled on the price. If the due date passes tell them that you would be glad to complete the shop once the CPI is fixed. Just remember that if they do deactivate you there are many more MSC's in the pond.

Next time, get the name of the person, their employee number and the verbal/email confirmation of the bonus.

Because, once they throw it on your site, they can play dumb and say they never said $35.

I had this happen to me. She promised a certain amount, I told her I would not take it without some information from HER about who she was, where she was located and a letter of offer

All good in theory but the speaker does not speak understandable English
and good luck on having them spell their name.
And employee number- never ever got that from MF.
Verbal is only verbal- hard to contest. And rarely will they send a confirmation.
Again all good in their but remember it is MF you are dealing......


SunnyDays2 Wrote:
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> Next time, get the name of the person, their
> employee number and the verbal/email confirmation
> of the bonus.
>
> Because, once they throw it on your site, they can
> play dumb and say they never said $35.
>
> I had this happen to me. She promised a certain
> amount, I told her I would not take it without
> some information from HER about who she was, where
> she was located and a letter of offer

I have never performed a bonus shop for them without written confirmation and they have never refused to provide written confirmation. Many MSCs don't automatically offer to put it into writing so it is up to us to ask. Meanwhile, no I would not perform the shop until the correction was made. Once it is done and reported there is no incentive for them to make the change. And while I have faith in the schedulers out of Atlanta, I have absolutely none when it comes to their call center schedulers after once being lied to about the scope of a job. I immediately cancelled that one.

They tell me what they're offering. I accept. I get an email that it's been assigned. I print out my CPI immediately and it's always correct.

The Georgia area schedulers are easier to reach to resolve a mistake like this than their offshore counterparts. If you had spoken to someone in the states, the number you got the call from will be the number for the scheduler who called you. This happened a couple times to me and they were always happy to fix the error.

Canuck Wrote:
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> They tell me what they're offering. I accept. I
> get an email that it's been assigned. I print out
> my CPI immediately and it's always correct.

Canuck, I have the exact same experience. All the phone offers I have gotten over the last seven years came from GA.

Wow..7 yrs? Good for you!

Canuck Wrote:
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> Wow..7 yrs? Good for you!

I'm a pushover; I usually accept their 1st offer. So far, I have to say the offers from GA are fair-not extravagant, but fair.

I remember me telling her I would need $50 to do a drive-in (because of the vast distance) and she told me she was going to add another $5 to my offer!! WOW!! I said 'sure'...and thank you.

So far, I've never had to refuse a shop when they called. and all calls were from GA too.

Turns out it all came out OK! There was an email waiting for me this morning that apologized for the mistake, and the paperwork was fixed! I usually work with the GA schedulers as well; this was my first experience with someone from CA.

Momof4Idaho Wrote:
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> Turns out it all came out OK! There was an email
> waiting for me this morning that apologized for
> the mistake, and the paperwork was fixed! I
> usually work with the GA schedulers as well; this
> was my first experience with someone from CA.


They are at the Philippines, but the number shows from CA. I frequently have mistakes on the cpi from them so I always double check the correct bonus amount is stated on the form. Knock on wood, the help desk has always corrected the mistake when I notified them.

Momof4Idaho Wrote:
-------------------------------------------------------
> So I got about 10 calls today from a number I did
> not recognize and they were not leaving messages
> so I decided to call it back. Turns out it was MF
> offering me a shop that had been sitting on my
> board for awhile. The scheduler stated the pay was
> $35 so I accepted. It's a FF shop at an
> inconvenient time for me but for $35 i would do
> it. Well in my confirmation email and on the CPI
> it states $25!! It was on the board for $26 a week
> ago and I didn't accept it then so why would I
> accept it now for a dollar less?? Anyways, I
> emailed the help desk but I know I won't have a
> reply in the morning and my shop is in the early
> afternoon. I'm going to try calling the number I
> have in the morning but if I can't get an answer
> I'm not sure what to do. I know I don't want to do
> it for $25, and I don't want to risk doing it and
> not getting paid what the scheduler originally
> told me. But on the other hand I don't want to
> cancel and risk being deactivated. What would you
> do?


I have had this same experience: Do not do the shop. Once you do, it's all over. I was informed by Market Force: if there is ever a disagreement on the fee, don't do the assignment until it is corrected. If the assignment is not completed, and you responded in a timely manner to correct it, it will not be held against you. I have experienced this myself both ways.

Market Force pulls this kind of crap on me all of the time. DO NOT ACCEPT until your CPI states the correct price, otherwise, they will NOT pay you the agreed upon amount. I have never recieved a response from them any faster than 24 to 48 hours later. Most of the time it is longer. You can try calling. Sometimes you can even get through to a person, but then there is the confusion of that foriegn person not knowing what the conversation with the person that called you was about. Your best bet, in the future is to save the number that the first scheduler called you from and reach them directly abou the issue. I'm not sure WTH they have going on there, but making life easy for their contractors, doesn't seem to be one of their priorities. Sometimes I want to drop them completely because they are so difficult to work with.. but I never take a shop from them that isn't highly bonused. Naming MY price for shops is the only good thing they have going for them.