Hello Janet,
1. That's just the way that ShopMetrics has their platform set up. Unfortunately, there's nothing we can do about it. You can find shop/pay history by hovering your mouse over "My Settings" and then clicking on "Pay History." We're also happy to update you on payment or shop status at any time. Just shoot us an email.
2. The instruction is there because in the past shoppers have taken advantage of us not setting guidelines and have ordered things like filet mignon meals + Tanqueray and gone waaaay over budget. If you find that this leaves a very limited menu to choose from, you're welcome to email us and let us know prior to your shop and we can try and work something out.
3. I apologize that you don't think it's worth it for the $30 shop fee, reimbursement of a meal plus the hotel stay, valet parking and tips. I have created a lot of the forms personally and while there are a healthy number of yes/no questions, the lack of narrative/commentary should be taken into consideration. I find it to be fair and haven't had other complaints as of yet. You are, of course, always welcome to send your comments to us at
shop@mercsystems.com and we'll be happy to take them into consideration.
The guidelines clearly state that you may only complete one of the three options for your Integrity portion of the shop. Unfortunately, you stated that you did not read the guidelines prior to your most recent hotel evaluation and I think this caused some confusion on your part. You can plan your meals around the shop (i.e arrive prior to dinner, eat in the restaurant, leave prior to or around breakfast time). I don't think that's unfair. You ARE, of course, welcome to visit the bar or get room service while there - at your own expense. Additionally, complimentary food is often offered in the lounge of this particular hotel chain , which you're required to evaluation and would provide a free meal as well.
4. The client sets the requirements on how many nights the stay is for. In the several years that I've been working in this field, I've not scheduled any stays that last longer than one night. I do think it's pretty rare unless it's a timeshare shop.
I hope this helps clarify things for you.
- Jamie
ShopperFun99 Wrote:
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> Jamie,
> 1. Why does the shop disappear from the Shop Log
> when It was completed and not paid yet? The
> shopmetrics ones do that, but not the regular
> Mercantile Systems website.
>
> 2. Why does Mercantile's instruction for hotel
> shops state "Do not order the 3 most expensive
> items"? I can see not ordering the most
> expensive, but the 3 most ? It was a short hotel
> menu, if I rule out the 3 most expensive, there is
> not much left to order besides chicken. That is
> plain ridiculous.
>
> 3. Your hotel shops report is just too long, and
> the pay, $30 for all those reports and only one
> night stay, is not worth it. In addition, the
> instruction say to do only ONE: room service,
> dinner at the restaurant, or bar evaluation. In
> other words, no breakfast or bar if the shopper is
> going to eat dinner.
>
> In addition, one-night stay is just too hectic.
> The minimum should be at least 2 nights.
Jamie Giles
Scheduler
Reality Based Group
jgiles@realitybasedgroup.com