So glad you entered them in the required twelve hours. Right on time the morning after!

LisaSTL Wrote:
-------------------------------------------------------
> And everyone used to gripe about the old companies
> website. On that one I could knock out the gas
> audit reports in less than 15 minutes But then
> again, I always submitted mine the following
> morning instead of at night when thousands of
> other shoppers were trying to submit reports.

I basically burned my bridge with Maritz a couple weeks ago. I have three shops now that they are currently saying they aren't paying me for, two because the receipts have the wrong time or address on them, and they apparently don't believe that the computers inside the gas pumps or stores could make those kind of mistakes, and one because a pump receipt is too light to get a decent scan of.

I had another 30+ shops already scheduled with them, and when they said their final answer was that they wouldn't pay me for the three shops(they claim they can't even submit them to the client that way, which is bs), I told them to go ahead and just cancel out the rest of the scheduled shops, including four that they had called and begged me to take from the January quarterlies that they couldn't get anyone to do. The woman was pissed, but I told her that there was no reason for me to continue if they were going to withhold payments for things I had no control over. She gave me some mumbo-jumbo about the client not allowing it. The client has been allowing it for at least the last year and is well aware that there are occasional inconsistencies with receipts at certain locations, as I have done each of these locations repeatedly with the old MSC with very few problems. I had to clarify a couple things with them, but they never didn't pay me (except for once when I just completely forgot to take an overall picture. My bad - lesson learned).

Just had another one kicked back yesterday (from a debrief I did on the first of Feb) because the c-store receipt has a different business name on it than the gas receipt. We'll see what happens with that.

I am truly looking forward to the day that the old MSC, or another that is better equipped to handle this type of thing takes over this account, as well as the big DIY. (I actually got a nasty verification notice from them for spending to much on a DIY shop. Really?)

Maybe MarketForce will take over. hehehehe. doubtful, but one can hope.

<<(I actually got a nasty verification notice from them for spending to much on a DIY shop. Really?)

I get those too, but isn't that just an automated notice that wants to make someone didn't leave one set of numbers at AM instead of PM, rather than being something anyone should take personally?

Ishmael Wrote:
-------------------------------------------------------
> <<(I actually got a nasty verification notice from
> them for spending to much on a DIY shop. Really?)
>
>
> I get those too, but isn't that just an automated
> notice that wants to make someone didn't leave one
> set of numbers at AM instead of PM, rather than
> being something anyone should take personally?


Spending too much money, not time. I actually bought something I needed rather than the $1.00 candy bar. (You are really gonna like that!)

jonchance Wrote:
-------------------------------------------------------
>
> >
> Spending too much money, not time. I actually
> bought something I needed rather than the $1.00
> candy bar. (You are really gonna like that!)


So Maritz is chastising you for spending "too much?" They would rather you look very obvious buying a $1 candy bar at a home improvement store than something more expensive like tile or equipment? Jeez! I'm starting to dislike Maritz more and more.

Well, I have been battling Maritz since last week. I gave them an ultimatum yesterday to have all my early/mid-February shops edited and finalized by tonight (Tuesday) or I will cancel all my March shops. I told them that I am leaving town and I will not be available to answer their e-mails or deal with any of their redundant clarification issues. Boom. As of this morning, everything has been edited and finally cleared off my shop log.

And I self-assigned two more shops just to make sure that they didn't freeze my account or something and everything is working properly. Firm but not bitchy worked in this case.

Hi. Dumb question -- what is this "vest", how do I get one? I just signed up with Maritz....also, does the gas shop, well, I'm confused -- they pay the fee PLUS reimbursement, or just the flat fee, out of which you must make the purchase of gas?

Thanks.

cease

Edited 1 time(s). Last edit at 02/25/2014 04:13PM by ceasesmith.

Cease, this is a fluorescent orange safety vest like you see road workers wearing. You can get them at Walmart or on line at Amazon. It needs to be big enough to go over your winter coat.

@ MDavisnowell ~ We don't have to wear winter coats down here. It was 89 degrees yesterday and humid. The frizz factor kicked in with my hair' it was a ponytail day. Tough living, huh? ;-)

@ ceasesmith ~ The gas station shops I have been performing don't require or even mention a safety vest. Another reason to always read the guidelines for every client/shop.

Thanks, Shop2Live -- the problem is you can't ACCESS the details easily; I don't want to waste a lot of time only to find I don't have the required equipment. I did "accept" one shop to get the details, and it didn't mention a vest.

It's way, way below freezing here, and I just spent 20 minutes getting the snow off my car.

Does Maritz pay the fee PLUS reimburse for the gas, or just the $10 and no reimbursement? I am willing to do it for $10 PLUS, but not for $10 TOTAL.

Many thanks for all the helpful answers!

cease

Maritz pays the fee plus reimbursement. Some clients require vests; others do not.

Buying a vest is no big deal. I bought mine for just a few dollars at Home Depot a year or so ago. Since I don't need it for my current shops, I couldn't even tell you where it is. And the gas stations that I have been doing pay $11.00 fee plus $5.00 gas reimbursement plus $1.00 store reimbursement for a total of $17.00.

It's the 25th and no change on the comp for the DIY shops - all 9 of them have been hanging on the board for several days and all only pay $12.

They won't go up in price on the board. Bonuses will probably begin to be considered through the schedulers starting some time over the next week or two. They'll be calling. Be sure to ask for what you need to make it worth your while.

I've been trying to get them to pay up on my Death Valley trip. They still owe me $85 from one station from Dec. 16. I'm about two weeks away from sending a demand letter and filing a small claims action.

They drove me crazy asking me to do those shops--at least six or eight phone calls. I finally agreed and it is taking me months to get paid. They have beeb paid one station at a time.

Is there anybody who is happy with Maritz right now? They have quite a few big clients and many shops near me, but all of these negative reviews don't inspire a whole lot of confidence.

I never had pay issues with them until now. For me, it was putting up with the anal-retentive old folks who see everything in black and white. I normally get along with old folks really, really well, but I did not like them as schedulers who relate to driving down Main Street in a Model T rather than trying to manuever the four-level during rush hour in downtown Los Angeles. I don't care what the map shows. It still takes an hour to get three miles. And NOOOOOO, you cannot pump gas if the computers are down no matter how many times you call me to ask me if I'm sure.

Besides that, they were fine, albeit a bit snippy at times.

I like maritz but the only shops that I do for them are the super easy blue banks. Never had any type of problem and they have always been very accommodating.

Snuffycuts99 Wrote:
-------------------------------------------------------
> Is there anybody who is happy with Maritz right
> now? They have quite a few big clients and many
> shops near me, but all of these negative reviews
> don't inspire a whole lot of confidence.


I've done well over a Thousand shops for Maritz (maybe over 2,000) and am extremely happy with the experiences I've enjoyed with them. Do they ever have problems and can they be exasperating at times? Yes and Yes... but what MSC hasn't and doesn't?

I'm happy with Maritz right now.

cpburt Wrote:
-------------------------------------------------------
> experiences I've enjoyed with them. Do they ever
> have problems and can they be exasperating at
> times? Yes and Yes... but what MSC hasn't and
> doesn't?


A Closer Look. Monterrey. Customer Impact. Ardent Services. Mintel.

I just named 5 off the top of my head that I have never had any problems with and have never exasperated me.

Maritz frustrates the living bejeezies out of me at times (see my phone call transcript on another Maritz thread), but I still like working with them overall, and they contribute a substantial amount to my bottom line.

Every time I receive a check from Maritz I am over the moon happy in love with them!
In between checks, not so much.

elcarev68 Wrote:
-------------------------------------------------------
> Every time I receive a check from Maritz I am over
> the moon happy in love with them!
> In between checks, not so much.

Same here - so it's a good thing they pay every 2 weeks - not nearly as much time to be out of love with them as most MSCs!

I can sympathize with you all. I have done 22 shops for Maritz since the first of the year and have yet to receive any pay. it seems the editors don't email you to ask for corrections, you have to check the website everyday to see if any jobs are on hold. Another thing I have noticed about Maritz is that the shops don't pay more at the end if the month, also they have 2 lists for the blue shops 1 for monthly shops and 1 for quarterly shops. The difference being that if you do a quarterly shop you are not allowed to re-shop the same site for 3 months where as if you do the monthly shop at the same site you have a 45 day rotation. They only show the quarterly shops on the site, but they do have the other list too.

I got my 2014 yellow gas joint manual via overnight courier yesterday. It's a shame that I did the shops last weekend…

Can anyone tell me what their regular pay days for March should be? I've get to be paid for anything since January and had to mention that to a team member yesterday when they wanted me to do more gas station shops.

I just checked the postmark on the first check they sent to me, and it was Feb. 14. So, if they pay every two weeks, which is what I've heard, another one should actually be in the mail to us.

A check for shops done from 2/1-2/15 should be arriving any day. I would expect any shops that were not included in January's payment on 2/15 would be in the check due today, Monday or Tuesday. I know I'm missing a couple payments for a gas station that wasn't finalized and a blue bank that was done at the very end of January. I called to ask and was told they were approved for payment, but for some reason (I think we all know the reason) it was not included. If you notice some shops still on your list that should have been cleared off by the payment date, I would not expect to receive payment on time for them since they probably haven't been edited and/or finalized by them. So far this month, mine have been cleared off, so I'm hoping payments will be as expected. If not, no big deal to me. I know they'll pay end of month. You can always call and ask. The payroll person is very helpful. I've always been called back if I left a message.

Typically, I receive an E-mailed request if there seems to be a question of a shop performed. There really has not been any difference from the previous MSC requests of errors, other than degree of pleasantries.
That is to say, when Steri was CoRi, there were some folks who were a bit shirty. After their move, I developed a pleasant working relationship with the new schedulers. It is sad to see much of their shops like the Pegasus gas stations gone.
Nonetheless, the Maritz group that now has them have been quite professional towards me. If I have had a question, I've called, immediately talked to someone, received clarification and moved forward. They have always been pleasant.
As for their pay schedule, it appears to me that their checks arrive around the 3rd and eighteenth of each month - that is, depending upon weather conditions - snow last night, today and tomorrow - then Polar Vortex time.

Thinking of drinking the last of my Christmas Wine.

Cheers - Tatjana