Hi,
I work for Measure and would like to help with this particular shop. The shop form requires you complete all portions of the shop within 12 hours of your visit EXCEPT followup. Some sales execs take up to 5 days to reply.
If you have your form completed and your attachments uploaded, please email your scheduler and tell them you have as much completed as you can and to extend your due date to allow for followup.
Sometimes it takes a bit to get the extension updated, but NO ONE is penalized if the shop shows overdue and you have done the initial questions.
The only time you are penalized is IF you are missing information or have completed the shop incorrectly.
Save OFTEN! I can't stress that enough, especially on these shop.
If you have a narrative to complete, do it in a word processing program, or in your email if you have to. Copy and paste it into the shop form.
I've done many a shop and lost many a multi- paragraph narrative as a shopper. Now I write and save them outside the shopping system and cut and paste. If the save fails...you are covered.
If you need any help and do not get get an answer quickly from your scheduler, please feel free to contact me.
Robin Luchko
robinl@measurecp.com
Director of Scheduling Services
Measure Consumer Perspectives
www.measurecp.net
Home Office 502.749.6100
Fax 206.202.2688