Dspeaks,
I can understand why you would question two surveys. And just so you know it's one of the reasons we do not have the "print your questionnaire" link that prints the Sassie looking generated printout like all other Sassie companies have -- we had ours turned off. Please remember while Sassie is a box software everyone uses it differently and everyone runs their companies differently. Every one of our questionnaires have to be approved by many people in many different respective positions. Since Sassie requires programming and coding experience to update the questionnaire, it is best for the "approval" process to happen with a Word document which is then pdf'd. Once that document is final, then the programming and coding people take over and program it all into Sassie. Yes, that's a pain, but it is what it is.
I have an office full of shocked staff that people were not using those printable questionnaire links. Sometimes something so simple can be that surprising and also that laden with the potential for misunderstanding. Since we had our Sassie questionnaire print link turned off and we provided the questionnaire link and have other documents written to help people know where to find that link... we thought we had done our due diligence to explain how we are different and what the processes for us. Unfortunately we were dead wrong. Everyone's feedback was very helpful and we will be getting the warnings up in our system. I hope you can also see it from our perspective too that we were providing you with the correct materials...they just were not being utilized. And if not, that's ok too. We just appreciate the helpful feedback.
Thanks,
Donna
dspeakes Wrote:
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> I can't even imagine why a company would bother to
> produce two versions of the questionnaire in the
> first place. How much paper do you expect us to
> waste on one shop? I print out the first version
> of the report I encounter; if there's another one
> somewhere else I don't even look at it and I
> certainly don't print it. Why should I? I
> already have the questionnaire.
>
> If you're abbreviating one of the reports to make
> it look like the report is "not that bad" then
> you're deceiving us. Just because "most" shoppers
> won't have to answer all the questions doesn't
> make it fair to leave those questions off and
> ambush the ones who do have to answer all the
> questions. You're not paying any extra based on
> the questions we have to answer.
>
> Just be honest with us. Give us the full report
> so we can decide if we want to do the job for that
> fee and so we know what we have to be looking and
> listening for.
>
> I seem to recall running into this on the one shop
> I was finally able to do for you a couple months
> ago (a cell phone shop inside a megastore), where
> there were "surprise" questions on the report when
> I entered it. I fill out my reports immediately
> after the shop because I route shop and I don't
> want to be trying to remember things 6 or 8 hours
> later. When some questions aren't on what I
> filled out right after the shop, I count myself
> extremely lucky to remember those details three
> shops and a two hour drive later.