Never a problem with this MSC, if you are talking about Reality Based Group, which was formerly Gamefilm, [
realitybasedgroup.com]
RBG is an Austin, TX-based company that has consistently paid by PayPal between the 18th and the 22nd of each month, paying for shops completed during the previous month. Shops completed during March were paid on April 18th. Shops completed during April were paid on May20th. I am expecting payment for any May shops around June 20-22.
What does your Shop Log show? Have you double-checked the PayPal address you provided to them? There have been reports of companies (not just RBG) paying through PayPal and the shopper reporting it was not received. Several times, after checking the PayPal provided, the wrong PayPal account was provided (typo?) and the money was floating around somewhere at PayPal, paid by the company but not received by the shopper.
Also - they have just started direct deposit. I don't know if any of their shops have been paid through direct deposit yet, as it's relatively new but that would be another thing to check.
Sorry - I don't have an accounting contact, only schedulers. I've shopped them since 2008 and never had a problem or needed to contact them.