First, I would like to apologize for giving a bad number. In my defense, I have never had to call myself and I know the phone tree can be difficult. If you've ever having trouble getting us on the phone, just call 866-23-1423. Dial 2 and then dial my extension, 315. It will go right to me and if I don't pick up it's because it's after office hours, I'm getting a cup of coffee or already on the phone.
chigirl777, I am going to reply to your post open and honestly. As a shopper, you have the choice to pick up a shop or not. We blast you with emails, I get that, but it's the most efficient way for us to fill shops. You also have the luxury of simply deleting an email if the shop offer doesn't entice you--you don't even have to open up the email!
However, I have to read and respond to *every email* I receive. Many times, I have to go into the software and my past sent and deleted emails to cross-reference exactly what the shopper is trying to say and get that shop filled.
I also have to sit and juggle the exact deadlines and requirements that the client has set for me in addition to making sure that shops get turned in on time, the shopper followed the guidelines, did the shop correctly, if it wasn't done correctly, find another shopper to pick it up. I currently have about 2,500 shops on my plate that I have to watch to make sure they come in on time and are completed successfully.
Sometimes typos and mistakes do happen. You guys fill out and submit 4 reports in an hour, I at times assign and unassign 150 shops, take four phone calls and respond to 90 emails in an hour. I have to work extremely quickly if I want to get shops filled, answer all the questions my shoppers have and meet my deadlines.
Your job is to accurately fill out and submit a report, you are correct. You are also right in saying that it is our job to assign the shop with the correct pay listed. However, sometimes we have a typo and put that decimal point in the wrong place. However, all it takes is an email saying, "Hey Sara, my shopper fee isn't correct in my shop log," and I can go back in and fix that within a half hour of you being assigned the shop--all before you even leave to go do the shop.
It is always so much easier for us to fix the payment and reimbursement amount before the payments go out. After your shop has been finalized and before you are sent the payment, your shop log will tell you EXACTLY how much you are going to be paid, including shopper fee, bonus and reimbursements. So if things aren't showing up correctly in the shop log, shoot us an email before you're supposed to get paid so that you don't have to wait until the next pay period to get everything you're supposed to get.
I hope this helps, and again, if anybody has any questions, feel free to PM me here, however, I'll respond to you MUCH quicker if you email me at
sara.petersen@intelli-shop.com.