Hey now, don't get on me for saying it. I know nothing about all that astrology stuff but apparently aren't Virgos very particular about certain things?

Like I once said something to a beat writer that posted a link entitled "Today in XXX Sports" and the story was about something that happened yesterday.

They are, but Cancers are worse.

I've heard that about those crabby cancers.

there is few things I would give a blank stare in a conversation
about. Astrology is one of them. I know zilch.

Well! I never.

bgriffin Wrote:
-------------------------------------------------------
> Edited to add:
>
> Admittedly sometimes things that other people
> never notice or care about irritate me to no end.
> A friend of mine swears I'm a virgo (I'm not).


So *that's* what's wrong with me? I know a little about the astrology stuff, and now that you mention it I *have* heard that Virgo's are supposed to be really perfectionistic almost to OCD levels sometimes. Hmmm.

There are so many little things that always makes me wonder, "What is WRONG with people?! How does no one else *notice* that?! How come no one has *fixed* that?!"

Heh.

Yes, Intellishop kindda sucks!
They have a pretty demanding report with lower pay...
I did one parking shop, and they kept email and asked me questions
at the end they rejected my report, because I wasn't compliance with the assignment?

raygine Wrote:
-------------------------------------------------------
> Yes, Intellishop kindda sucks!
> They have a pretty demanding report with lower
> pay...
> I did one parking shop, and they kept email and
> asked me questions
> at the end they rejected my report, because I
> wasn't compliance with the assignment?

May I ask what it was that they said you hadn't done?

IntelliSara Wrote:
-------------------------------------------------------
> First, I would like to apologize for giving a bad
> number. In my defense, I have never had to call
> myself and I know the phone tree can be difficult.
> If you've ever having trouble getting us on the
> phone, just call 866-23-1423. Dial 2 and then dial
> my extension, 315. It will go right to me and if I
> don't pick up it's because it's after office
> hours, I'm getting a cup of coffee or already on
> the phone.

Still wrong phone number, unless yours is really only 9 digits. Or was that the number of emails you received today?

> chigirl777, I am going to reply to your post open
> and honestly. As a shopper, you have the choice to
> pick up a shop or not. We blast you with emails, I
> get that, but it's the most efficient way for us
> to fill shops. You also have the luxury of simply
> deleting an email if the shop offer doesn't entice
> you--you don't even have to open up the email!
>
> However, I have to read and respond to *every
> email* I receive. Many times, I have to go into
> the software and my past sent and deleted emails
> to cross-reference exactly what the shopper is
> trying to say and get that shop filled.
>
> I also have to sit and juggle the exact deadlines
> and requirements that the client has set for me in
> addition to making sure that shops get turned in
> on time, the shopper followed the guidelines, did
> the shop correctly, if it wasn't done correctly,
> find another shopper to pick it up. I currently
> have about 2,500 shops on my plate that I have to
> watch to make sure they come in on time and are
> completed successfully.
>
> Sometimes typos and mistakes do happen. You guys
> fill out and submit 4 reports in an hour, I at
> times assign and unassign 150 shops, take four
> phone calls and respond to 90 emails in an hour. I
> have to work extremely quickly if I want to get
> shops filled, answer all the questions my shoppers
> have and meet my deadlines.

One of my biggest pet peeves is when people use "I'm too busy" or "I get too many emails" to justify their errors. We are all busy, and we all make mistakes. Own it. Wanna hear my typical day?

> Your job is to accurately fill out and submit a
> report, you are correct. You are also right in
> saying that it is our job to assign the shop with
> the correct pay listed. However, sometimes we have
> a typo and put that decimal point in the wrong
> place. However, all it takes is an email saying,
> "Hey Sara, my shopper fee isn't correct in my shop
> log," and I can go back in and fix that within a
> half hour of you being assigned the shop--all
> before you even leave to go do the shop.
>
> It is always so much easier for us to fix the
> payment and reimbursement amount before the
> payments go out. After your shop has been
> finalized and before you are sent the payment,
> your shop log will tell you EXACTLY how much you
> are going to be paid, including shopper fee, bonus
> and reimbursements. So if things aren't showing up
> correctly in the shop log, shoot us an email
> before you're supposed to get paid so that you
> don't have to wait until the next pay period to
> get everything you're supposed to get.

Yes, Sara, mistakes are made. Did you read my post and the experience I had? It took SEVERAL emails to both the Intellishop contact and the outside scheduler before 1) I even got a response, and 2) the issue was finally corrected (which took several weeks). My frustration lies partly in the fact that an error in payment was made - but hey, we're all human, it happens - but mostly in the lack of response and the subsequent repeated failure to correct my issue. You expect shoppers to respond and correct in a timely manner, but Intellishop does not reciprocate.
>
> I hope this helps, and again, if anybody has any
> questions, feel free to PM me here, however, I'll
> respond to you MUCH quicker if you email me at
> sara.petersen@intelli-shop.com.

raygine Wrote:
-------------------------------------------------------
> Yes, Intellishop kindda sucks!
> They have a pretty demanding report with lower
> pay...
> I did one parking shop, and they kept email and
> asked me questions
> at the end they rejected my report, because I
> wasn't compliance with the assignment?

I did several of those parking shops for Intellishop. The report was easy and so was the shop. They paid on time. They did give me an 8 for some grammar and punctuation errors. I noticed that there are some egregious grammar errors on their website. So its a draw.

I've done close to 30 shops for Intellishop over the past year.
Not only do they pay on time, but for me at least, they seem to be getting better or I'm getting better at forecasting when they pay. Initially it seemed like it was the stated 45 days, but I swear they've been paying closer to 30 days of late.
I've also learned to only take the jobs that really interest me or are in my area of expertise, that way I can maximize my time when writing the somewhat redundant sections of the some of the reports.

What used to take me up to two hours, I can now write in less than 30 minutes and maintain my grade of 9 or higher.
I also now look to see if I'm going to be in an area where there is another shop so I can make a route out of it, or wait for bonuses before doing.

You probably know most of this stuff; seems like you've been doing this awhile. It is what works for me with this MSC.
I wouldn't hesitate to take on most assignments from them.

I have been doing (brand name deleted) shops for over a year with no problems. Ever since they switched to a new editor and new person assigning the Shops a couple of months ago I have had ever single one of my shops with $20-25 bonus rejected for bogus reasons. This last one they scheduled me the wrong shop. I got it fixed. When I did the shop I emailed with them about completing it. The last email I received from the editor was that the problem was resolved. Then I got an email a few hour layer saying it wasn't submitted and they canceled or. However, instead of listing it as a flake they erased it from my log completely. So I have no record to refer to. SCAM ARTISTS AND THEIVES. This is my livelihood people!

Mod note: Please do not include the client's name when a specific MSC is the focus of the thread

pantherian Wrote:
-------------------------------------------------------
> However, instead of listing it as a
> flake they erased it from my log completely. So I
> have no record to refer to. This is my livelihood people!


Ooo! Twilight Zone! You described precisely the exact same problem with GFK... down to pretty much the last detail. Weird, really really weird.

But this is a good reason to point out again the absolute necessity of keeping your own records in a spreadsheet. That's part of what the 'Independent' in 'Independent Contractor' means! Never rely on a company, *any* company, to maintain your work records for you.

I want to add onto Sara's post.

As a scheduler, I can say that adding bonuses in SASSIE is definitely the trickiest to add in all the major platforms (and I've used them all). When assigning shops, you have to add the bonus to each shop individually (every other system I've used you can do a batch add, or add the bonus to each shop in the group, or a select group, etc.). In addition, there are literally about 10 different boxes for payment (bonus, reimbursement, shop fee, this fee, that fee, etc.) and its easy to type the wrong number in the wrong box.

*edit*

Schedulers receive a TON more emails than shoppers do, I don't care what anyone says. Possibly at EOM shoppers receive more, but overall, scheduler receive SO many more. As a shopper I can look at an email address and the first 4 words in a subject line and decide if I want to open it or not. As a scheduler, I need to open every email I get. And you'd be surprised how many people send back they don't want shops, they want this bonus, etc. All things you need to reply to. So, when someone says "I'll do it", you minimize outlook, open SASSIE and assign the shop and move onto the next email. I've done it many of times and forgotten to add a bonus once or twice. The shopper emailed me and just as I minimized outlook and assigned the shop, I did the same but I opened the shop and added the bonus, followed by a reply apologizing and telling the shopper to bring anything else like that to my attention and I'd fix it immediately.



Edited 1 time(s). Last edit at 06/30/2014 09:44PM by Kyle.Bonnyman.

But Kyle, you're one of the best schedulers out there

Aww thank you, and you're one of the best shoppers!!

Canada Mommy - You basically called IntelliSara a liar and then refused to support your accusation. It seems the only reason you have is an unsubstantiated opinion, otherwise why not tell us why you feel Intellishop has such unfair and illegal policies? And refusing to state any favorite companies is not the same as refusing to state which company has a particular chain or location as a client. You seem to have lots of time to bicker and denigrate, but not enough to respond to any questions anyone has for you. Then you are much too busy with mystery shopping activities. What's your point?
Charlene

Charlene86 member since 08/23/2013 09:57AM
three posts total..... in over a year

What is YOUR point Charlene?



charlene86 Wrote:
-------------------------------------------------------
> Canada Mommy - You basically called IntelliSara a
> liar and then refused to support your accusation.
> It seems the only reason you have is an
> unsubstantiated opinion, otherwise why not tell us
> why you feel Intellishop has such unfair and
> illegal policies? And refusing to state any
> favorite companies is not the same as refusing to
> state which company has a particular chain or
> location as a client. You seem to have lots of
> time to bicker and denigrate, but not enough to
> respond to any questions anyone has for you. Then
> you are much too busy with mystery shopping
> activities. What's your point?
> Charlene

Canada Mommy
I'd rather lurk than be a constant negative presence.

I must be the only one who read replies and thought "If it's truly something as simple as the decimal point being put in the wrong place, why is it never in the shopper's favor?"

I don't think I've ever been OVER-paid.

Intelli-shop is just fine until you come across an issue. Once that happens, prepare to hear crickets. I don't know if Heather Aiello still works for them, but she was the absolute worst. Zero people skills.