aggiejim72 Wrote:
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> diana615 Wrote:
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> -----
> > I've done many of these shops for Maritz, they
> > only take about 20 minutes to do. Pretty much
> the
> > same time as they were with the old MSC. I
> > couldn't imagine spending 2 hours on this shop.
> > Ever.
> > 2 interactions. First one, 5-7 minutes. Second
> > one, 10-15 minutes. Checkout.
>
> Well, I am sure you are 100% wrong. Absolutely.
> I've done many of these shops for the large
> bonuses. For anyone that wants to know how these
> shops go down, here is real-world. Don't believe
> this poster because, as you will see, it is
> impossible to do what this poster says.
>
> To do one of these DIY shops:
> 1. You have to go online and find an out-of-stock
> item at the location that you are going to shop.
> So you have to use the store locator on their
> website. Then enter search options in the various
> departments until you find an out-of-stock item.
> Guess what? Some stores don't have any
> out-of-stock items listed, in which case you have
> to find an item on the shelf that is advertised
> but isn't stocked on the shelf.
> Time to log on to the DIY site, search for
> out-of-stock item, locate item, record item
> description, log-off: 5 minutes if you are racing;
> 10 minutes if lucky; and 15 minutes if things
> don't go the way you hope.
>
> 2. Now you have to drive to the location. Oh, the
> shopper doesn't think that counts? It does. Both
> ways. Round trip. Time: anyone's guess with
> traffic and time of day. A typical round-trip if
> you are lucky might only be 20 miles driving, so
> that's about 1 gallon of gas. The shopper just
> spent $2- $3.50 to get there and back.
>
> 3. Now you have to park and walk into the store.
> Record your time in. Walk into the store, and
> immediately go to the department where your
> out-of-stock item is located. First, you have to
> make sure the item is out of stock (5 minutes)
> before you ask for help. Oh, and you are required
> to wait several minutes to let an associate help
> you. If no one does, find an associate. Guess
> what? He/she is helping another customer. Now wait
> till your turn. Then they look for the product,
> hopefully using their smartphone. When that
> interaction is done, on to the next.
> Total time: 10 minutes minimum; 15 maximum.
>
> 4. Now go to the department where your assigned
> scenario is located. Let's say you have to go to
> Kitchens, like I have had to do twice. This is a
> targeted shop. Now, as often happens, there will
> be customers ahead of you. This happened each time
> I shopped the Kitchens department. Wait as long as
> 30 minutes, 45 minutes... it happens and it
> happened to me. Sometimes you get an associate
> right away. Now plan on spending 10-15 minutes
> perfoming your scenario.
> Total time: 10-15 minutes.
>
> 5. Now go make a small product purchase. This
> usually takes 5 minutes or less. Buy a package of
> Starburst for $1.18. You'll be reimbursed a
> dollar.
>
> 6. Now go to your vehicle. The first half of your
> shop is done.
>
> 7. Get online and "debrief" your shop. Consult
> your notes so you make no mistake about names or
> time in/out. Logon on to the MSC site. Click till
> you find your report, then begin. Answer all of
> the radio buttons first. Then proceed to the
> narratives (6 or 7 short narratives embellishing
> on the selections you made with the radio
> buttons.)
>
> 8. Now upload your receipt. First take a photo of
> your receipt. Before that select the best image of
> your receipt--make sure the image is in focus.
> Then transfer the image to your computer. But
> first, write the assign id on the receipt before
> you take the photo--so look up the assign ID again
> and double check as your handwrite the assign id
> on the receipt. Then, if you are like me, open
> GIMP and begin to do a good job editing your
> receipt image, then export the image to .jpg, and
> save to file. Then upload the file to your report.
>
>
> 9. Now review what you reported (5-10 minutes). Be
> sure to check the spelling and grammar. Click
> submit. You are done with this DIY shop...
> almost.
>
> 10. Now submit an invoice and re-upload your
> receipt. (5 minutes or less).
>
> 11. Make sure you save copies if their is an
> issue, then log off and turn off your computer.
>
> That is one of these DIY shops. As I said, 2
> hours. It might be possible to complete this shop
> in 90 minutes if you live next door to the DIY.
It has never taken me 2 hours to do one of the shops. I go to the same section in every store for the ots, usually there is someone there so I don't have to look for anyone, I ask for a product that has never been there, they can't find it, that parts done, I go to my scenario, they are usually not very talkative but they do the job for the most part. Come home, scan the receipt, input shop, put the receipt in once at the end and once on the invoice. Done. I don't do a shop that is out of the way so the driving time is no loss. It's an hour tops, driving, doing the shop and inputting the shop.
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Motivation increases when we assume large responsibilities with a short deadline.