Hello, Deaf. I see you're a new member here; are you also a new shopper? I haven't had a problem accessing Sentry guidelines, which are among the best available in the business. Perhaps you don't understand how the Sentry and Feedback websites work. Do you think this could be the problem; that the sites are okay but you're having a problem with navigation? Most of the time if you're having difficulty and you come here with a question, we can help you.
Of course it's undesirable to spend money on a shop and have the shop rejected, but we always take that chance. It's a good idea not to spend your money on anything you don't want or wouldn't enjoy. That reduces the pain of a rejected shop somewhat.
Also, I want to suggest that you never do a shop without the actual written guidelines. If you cannot access them on the website, you can always request a copy be emailed to you. It's helpful to get verbal clarification of any questions from a scheduler, but I don't see how it would be possible to gain a complete comprehension of the guidelines from a few verbal tips.
If you did shop(s) without the written guidelines, why do you believe you turned in an acceptable report?
Your post has been helpful to new shoppers; it serves as a warning to access and follow the written guidelines. If guidelines are not available, the shop should be cancelled well ahead of the shop date.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.