TeachNeeMore ORIGINALLY Wrote:
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> Has anyone else had serious issues with Feedback Plus?
> It took 76 days to receive payment for my first shop with them
> and that was after submitting two support tickets.
> Now they are refusing to pay me because an employee did not greet
> me initially until the time frame given to start accepting service.
> It was a small outlet store so to double the browse time
> would be suspicious especially that close to closing. The instructions
> were to decline first offer of service, but accept after
> browsing three minutes. Help was not offered until between
> two to three minutes so I accepted since the store was close
> to closing. I had arrived in plenty of time not knowing the
> parking lots were being redone and parking was limited so I
> actually had to leave and go back. Because I did not decline
> that first offer of service which came around the three
> minute mark, they are refusing to pay me. I will never buy
> from that client nor shop for them or Sentry Marketing again!
> They are also impossible to reach by phone and take days to
> respond to email, yet expect same-day responses from
> shoppers. I work three other jobs and am often not available
> same day or on short notice. I understand the nature of the
> beast, but creating excuses not to pay shoppers who followed
> the instructions or paying them months after the fact is a
> real serious issue to me.
Okay, and why is this their fault that you decided not to do the scenario correctly? Those instructions they give us tell us exactly how to do the shop. Most of them also say to arrive "X" amount of time before or after closing. If you decided to leave and come back, and came back too late to let the scenario run its course, why would you think this would be okay? You agreed to do a certain job in a certain way and are now making excuses for why you didn't (not couldn't -- didn't) do it right.
"I had arrived in plenty of time not knowing the parking lots were being redone and parking was limited so I actually had to leave and go back. " Why didn't you just prowl the lot until a car left and you could take that space? What did you think would change by leaving and going back?
I understand the parking lot paving threw a monkey wrench into your plans, but part of the challenge of mystery shopping is to be able to roll with the punches. Coming back without enough time to do the shop was not the solution. Deciding that because time was short you didn't need to keep browsing after the first offer to help was not the solution. You do the scenario as instructed. If the clerk didn't offer to help you for three minutes, you report that. I once waited five minutes before the clerk came out of the back room to offer to help me, and yes, I refused help and continued to browse the required three more minutes before drifting back into her vicinity so she could offer (or I could request) help again. That's the scenario; that's what you have to do to get paid.
Consider this a learning experience. You'll never make this particular mistake again. But don't blame the company for not paying you if you don't do the job the way it was assigned.
Edited to insert what I was replying to, that OP deleted, but I was able to recover by paging my browser back far enough to find the original post....
Time to build a bigger bridge.
Edited 2 time(s). Last edit at 08/30/2014 04:51AM by dspeakes.