The score of the evaluation for the client is irrelevant to the score received by the evaluator. The only time client scoring is taken into consideration is if the shopper uses very subjective language, shows bias, or makes himself memorable as a guest. The easiest way to score perfect 20's:
- write each narrative in a blow-by-blow manner, incorporating every possible observation and staff interaction
- be sure that ALL standards scored as YES are specifically written into the narrative for that section, even if they seem redundant or obvious (such as: glassware appropriately handled, server was accessible, etc)
-provide a brief 3-5 word explanatory comment for ALL standards score NO or N/A
- include the exact opening and closing quotes of each staff interaction
- include time stamps for all important events, including staff interactions, ordering, delivery, etc
- follow the client requirements to the letter
- follow the Coyle format (see [
coyleapps.com])
- when in doubt, email Support with questions - someone will usually responded within one hour and no question goes unanswered
- if you disagree with a score from an editor, email Support and a manager will review and could possibly change the scoring
Shoppers score 19-20's all the time, and an occasional score of a 16 or 17 won't negatively impact the ability to be assigned.